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Danny,
Thanks for helping us find that error on our website. I'm glad that it's been discovered and resolved. Although it's bad whenever we have an error on our website, in this case, the fact there you were the first to encounter the issue does give an indication just how rare activation problems are.
I'm glad to know that Ryan Thomas was helping you. I've worked with Ryan for many years and he is an outstanding technician with excellent PC and video engineering chops (a tough combination to find). He's also a diabolical D & D player with a propensity to ask the DM to mix character classes in unorthodox ways ("No Ryan, you cannot make a 1/8 Orc, 1/4 Troll, 1/2 Druid"). I mean, when you get a tech support resume in which the applicant defines themselves as "Neutral / Good", you do have to hire them, right?
I'm confident that had you continued working with Ryan, he would have resolved your activation issue in short order.
None of our techs at Serious Magic are the typical "call center" chimps that just follow on-screen scripts of dumb questions. Our magicians are all video knowledgeable people with actual real-world experience in either IT or video production or both. They actually use our products and they do real troubleshooting on the phone with customers if problems arise.
One comment we often hear from customers on our support phones is "Oh, I must have been escalated directly to a 'senior tech' somehow". We just tell them that we only have 'senior techs' and every call is "automagically" escalated when it comes in! ;-)
--- Mark
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www.seriousmagic.com
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