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I would have to ask the same question but for another reason.
I placed an order on their website on Dec 22 and was shipped a incorrect items and a torn backdrop. I have been trying to get someone to call me back to make the necessary corrections ever since. I email and call at least once a day, leaving a voice message each time, but no response from anyone. Last week I called the east coast distributer and he finally had someone call me. I received an RMA and was told the replacement items would ship overnight since it was their mistake and a recall tag would be issued with FedEX. Well six days later I still have not received the replacement items and still have the orginal package that has not been picked up for return.
I would say that this is not a good way to earn future business. Why have email and voice mail if they don't return messages.
If anyone has any contacts at Serious Magic please send them my way as I would like to get this matter resolved.
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