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Jim,
I'm in the trenches on the QA side of things and claim no insight to any high-level decisions, but I can assure you that releasing DV Rack for PC only reflects absolutely nothing about how serious we are. Our talented crew of developers are all PC-oriented, and we have our hands full developing and supporting an ambitious line of products. By nearly any measure you could point to, we've been quite successful, but not yet to the point that we have the luxury of hiring another dozen developers to rearchitect our products for the Mac platform. Ultimately, it comes down to cost-benefit analysis--what's the best direction to focus our resources. When deciding whether to invest limited resources in one opportunity or another, there's little if any room for worrying about how potential customers along the road not taken will feel about the fact that we went down the other path.
Incidentally, the reason that DV Rack is not cross-platform is that it makes extensive use of DirectX. Designing it to work on Macs would indeed require extensive rearchitecting.
Also, the clips that DV Rack produces are fully compatible with Mac-based NLEs. So, yes, you would have to invest in a PC laptop in addition to the program, but you could then plug the external hdd into your system of choice and edit away. [edited to add: Your second post appeared as I was writing mine. The idea of buying a laptop principally for running DV Rack clearly does not appeal to you, but a surprising number of customers have done just that, and they report that it's been well worth the investment.]
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Hart,
On behalf of Serious Magic, I apologize for the problems you encountered with your order and for the lack of a timely response. Between a high volume of sales in December, the holidays limiting the number of workdays, and CES diverting several of our support team members to Las Vegas last week, we've had a backlog of support calls and e-mails. We're making every effort to get caught up.
I've called your plight to the attention of the head of customer service.
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Mark Mapes
DV Rack QA
Serious Magic
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