The Digital Video Information Network - View Single Post - Please tell me that this isn't part of Avid's "New Thinking"

Torv Carlsen · June 26th, 2008, 02:25 PM

Yesterday I received and installed the long awaited update Media Composer 3.0 and boy is it great, except that there isn't any support for the EX1 if you operate in the Macintosh environment.

That said, I called technical support to find out if there are any solutions and after working my way through the phone tree I was finally connected to a human being in Avid's technical support department in Romania!!! After explaining my above mentioned dilemma, the tech offered to email me a PDF explaining how to work with XDCAM footage. I explained to him that I was trying to work with footage acquired with the EX1 and I told him that it had more in common with Panasonic's P2 card system than XDCAM's optical disk system, but he insisted that the PDF would answer my questions. Whatever, I thought to myself....

Naturally, as I suspected, when the PDF arrived in my in-box it had no bearing on the EX1 and offered no help to the problem.

So please, tell me that Avid hasn't out-sourced technical support to Romania when a far more knowledgeable staff is available in Tewksbury. Tell me this isn't the "New Thinking" that Avid has embarked upon.

June 26th, 2008, 02:25 PM	#1
Torv Carlsen New Boot Join Date: May 2008 Location: Marin Country, California Posts: 21	Please tell me that this isn't part of Avid's "New Thinking" Yesterday I received and installed the long awaited update Media Composer 3.0 and boy is it great, except that there isn't any support for the EX1 if you operate in the Macintosh environment. That said, I called technical support to find out if there are any solutions and after working my way through the phone tree I was finally connected to a human being in Avid's technical support department in Romania!!! After explaining my above mentioned dilemma, the tech offered to email me a PDF explaining how to work with XDCAM footage. I explained to him that I was trying to work with footage acquired with the EX1 and I told him that it had more in common with Panasonic's P2 card system than XDCAM's optical disk system, but he insisted that the PDF would answer my questions. Whatever, I thought to myself.... Naturally, as I suspected, when the PDF arrived in my in-box it had no bearing on the EX1 and offered no help to the problem. So please, tell me that Avid hasn't out-sourced technical support to Romania when a far more knowledgeable staff is available in Tewksbury. Tell me this isn't the "New Thinking" that Avid has embarked upon.