Unknown error with Media Encoder

Colin Zhang · November 14th, 2008, 02:41 AM

Hi all, i have had Premiere Pro CS3 give me an "Unknown error" when trying to export a film using Media Encoder recently. It would almost finish rendering, then pop up with the error notice when I tried exporting to MP4 and WMV. I can confirm that it works exporting to MPEG and I haven't tried any others. Has anyone else had this problem and how do you fix it?

Kevin Fox · November 16th, 2008, 07:34 PM

Colin:

We have Premier (CS3 and 1.5) on two different machines. This error occurs from time to time with both systems. We have found that you need to save and close your project. Exit Premier and shut down (don't re-start, actually shut down). Turn the computer back on, open Premier, and then render out your project. Do this every time and you will not see the error again. (at least we have not). The best explanation seems to be that shutting down clears something in some area of the computer that interferes with something related to Premier in someway??????(Ha!) It does work though.

Hope it works for you. Let us know!

Best,

Kevin Fox
AATR Video

Colin Zhang · November 17th, 2008, 06:11 AM

Thanks for the advice - I'd never thought about that! I ended up exporting as an mpeg as it was just for a "backup" youtube version. I will keep this (and all the other advice i've gotten on this forum :)) in mind during future projects.

Alan Craven · November 17th, 2008, 08:23 AM

Kevin's method works for me too!

Tripp Woelfel · November 17th, 2008, 07:33 PM

Quote:

Originally Posted by Alan Craven

Kevin's method works for me too!

I always do this for big projects. PP CS3 has a significant memory leak and Windows is notorious for them. Starting with a clean boot means your system will start its render with about as pristine a system as possible.

If this doesn't work all the time, suspect your audio codecs. Workaround is to render out the audio in the timeline to a wav file in the same format as the project and replace the original audio with it. It also solves other performance quirks.

For example, I was editing native HDV with a 2-camera multi-cam timeline nested into a timeline with other HDV footage and audio for cutaway shots. When working around in the timeline, the CTI would lag a bit when dragging it around and playback would not start for 2-3 seconds after I pressed play. Once I rendered and replaced the audio, the delays disappeared completely.

November 14th, 2008, 02:41 AM	#1
Colin Zhang Regular Crew Join Date: Jan 2007 Location: beijing/mississauga Posts: 120	Unknown error with Media Encoder Hi all, i have had Premiere Pro CS3 give me an "Unknown error" when trying to export a film using Media Encoder recently. It would almost finish rendering, then pop up with the error notice when I tried exporting to MP4 and WMV. I can confirm that it works exporting to MPEG and I haven't tried any others. Has anyone else had this problem and how do you fix it?

November 16th, 2008, 07:34 PM	#2
Kevin Fox New Boot Join Date: Jul 2007 Location: Winchester, VA USA Posts: 18 Images: 15	Unkown Error Colin: We have Premier (CS3 and 1.5) on two different machines. This error occurs from time to time with both systems. We have found that you need to save and close your project. Exit Premier and shut down (don't re-start, actually shut down). Turn the computer back on, open Premier, and then render out your project. Do this every time and you will not see the error again. (at least we have not). The best explanation seems to be that shutting down clears something in some area of the computer that interferes with something related to Premier in someway??????(Ha!) It does work though. Hope it works for you. Let us know! Best, Kevin Fox AATR Video

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search

November 17th, 2008, 06:11 AM	#3
Colin Zhang Regular Crew Join Date: Jan 2007 Location: beijing/mississauga Posts: 120	Thanks for the advice - I'd never thought about that! I ended up exporting as an mpeg as it was just for a "backup" youtube version. I will keep this (and all the other advice i've gotten on this forum :)) in mind during future projects.

November 17th, 2008, 08:23 AM	#4
Alan Craven Major Player Join Date: May 2003 Location: York, England Posts: 261	Kevin's method works for me too!