Help, please with transferring NEO HD registration

Bill Ravens · August 5th, 2008, 09:15 AM

David...
Over the weekend, I un-registered my NEO HD license on my workstation and transferred NEO HD to my new quad core computer. I sent in the system ID as reported by HDLINK and was sent an activation code. Unfortunately, when I opened the register utility, it reported a different system code, and the activation key I was sent doesn't work.

I've filed a trouble ticket to customer support, however, I've received no reply. Can you look into this for me?
Many thanx,
Bill R.

David Taylor · August 5th, 2008, 10:59 AM

Bill, we'll get it taken care of this morning. Send an email to support at cineform dot com and provide the information again.

Bill Ravens · August 5th, 2008, 01:57 PM

OK, thanx.

Bob Ridge · August 10th, 2008, 12:39 PM

Same problem for me. I have many other issues with NEO-HDV as well, but I figure getting the latest update is the first step. I got an activation code for 3.4 e-mailed to me, but it didn't work. Then I contacted Cineform about it a week ago by reopening a related ticket, and still no reply.

Gary Brun · August 10th, 2008, 12:51 PM

I think you will find they are quite a few tickets in there... mine as well :-)

Bill Ravens · August 10th, 2008, 05:09 PM

My problem was fixed straight away, on Tuesday. Cineform's customer support is one of the best. Pretty good, considering they're probably pretty snowed under with work.

August 5th, 2008, 09:15 AM	#1
Bill Ravens Inner Circle Join Date: Nov 2001 Location: santa fe, nm Posts: 2,759 Images: 10	Help, please with transferring NEO HD registration David... Over the weekend, I un-registered my NEO HD license on my workstation and transferred NEO HD to my new quad core computer. I sent in the system ID as reported by HDLINK and was sent an activation code. Unfortunately, when I opened the register utility, it reported a different system code, and the activation key I was sent doesn't work. I've filed a trouble ticket to customer support, however, I've received no reply. Can you look into this for me? Many thanx, Bill R. __________________ ~~~~~~~~~~~~~~~~~~~CHALCHIHUITL (fix it in post) PRODUCTIONS~~~~~~~~~~~ XDCAM EX--JVC HD110-----PC Based Avid Media Composer/Edius Broadcast/Vegas Pro--CINEFORM

August 5th, 2008, 01:57 PM	#3
Bill Ravens Inner Circle Join Date: Nov 2001 Location: santa fe, nm Posts: 2,759 Images: 10	OK, thanx. __________________ ~~~~~~~~~~~~~~~~~~~CHALCHIHUITL (fix it in post) PRODUCTIONS~~~~~~~~~~~ XDCAM EX--JVC HD110-----PC Based Avid Media Composer/Edius Broadcast/Vegas Pro--CINEFORM

August 10th, 2008, 05:09 PM	#6
Bill Ravens Inner Circle Join Date: Nov 2001 Location: santa fe, nm Posts: 2,759 Images: 10	My problem was fixed straight away, on Tuesday. Cineform's customer support is one of the best. Pretty good, considering they're probably pretty snowed under with work. __________________ ~~~~~~~~~~~~~~~~~~~CHALCHIHUITL (fix it in post) PRODUCTIONS~~~~~~~~~~~ XDCAM EX--JVC HD110-----PC Based Avid Media Composer/Edius Broadcast/Vegas Pro--CINEFORM

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August 5th, 2008, 10:59 AM	#2
David Taylor Major Player Join Date: Sep 2003 Location: Solana Beach, CA Posts: 555	Bill, we'll get it taken care of this morning. Send an email to support at cineform dot com and provide the information again.

August 10th, 2008, 12:39 PM	#4
Bob Ridge New Boot Join Date: Nov 2007 Location: Fishers, IN Posts: 23	Same problem for me. I have many other issues with NEO-HDV as well, but I figure getting the latest update is the first step. I got an activation code for 3.4 e-mailed to me, but it didn't work. Then I contacted Cineform about it a week ago by reopening a related ticket, and still no reply.

August 10th, 2008, 12:51 PM	#5
Gary Brun Regular Crew Join Date: Jun 2007 Location: Kråkstad Norway. Posts: 43	I think you will find they are quite a few tickets in there... mine as well :-)