FS-100 Freezing... a lot.

March 8th, 2008, 11:05 PM

Hi guys,
I have two FS-100s and use them several times a week with my HVX-200s. I have upgraded one of them to v4 firmware and the other is still on v3. Both of them freeze more often than I would like. Sometimes they will freeze right after turning them on and other times they will freeze while recording a clip. There doesn't seem to be any sort of consistency with when and how they freeze. I have noticed that I get the best performance when I format and repair disk several times before a shoot. All of my shoots are typically in-studio on sticks so there isn't a whole lot of moving around and the firewire cable is very secure.

Any thoughts on what I can do to improve reliability? During every shoot I'm constantly eying the LCD to make sure it is still running. I'd love to be able to have more confidence in these boxes... maybe it's time to switch to P2?

Adam Grunseth · March 9th, 2008, 01:10 AM

Firestores do record their data to hard drives, and hard drives do eventually break down.... as i discovered recently with my firestore. I was having almost the exact same issues you described. The device would freeze up on me, sometimes shortly after I turned it on, sometimes after I had been recording for a while, and other times it wouldn't freeze at all. Sometimes it also just wouldn't record... it wouldn't be frozen, but it would refuse to record.

Good news though is that I was able to fix it. I pulled out the old hard drive and replaced it with a larger seagate drive with the same rpms, same power requirements, and same cache size. Since replacing the hard drive its been working like new, with no dependability issues whatsover. No more freezing, no more stopping recording or anything. Of course this new hard drive I stuck in there will eventually go bad too, and I will probably have to do it again... but for now its working great!

March 9th, 2008, 02:32 PM

Thanks Adam. It's encouraging to hear that it can be fixed. My only thing is, these freezes have been happening on both units since they were new. I'm hesitant to replace the drive without first going to Focus for a possible warranty fix. I'll contact them to see what they say - did you try the warranty route before opening your unit up?

Andy Mace · March 9th, 2008, 03:31 PM

Hey Dave, have you tried replacing the IEEE1384 cable? If the connection breaks intermittently it could cause these symptoms. Definitely give focus a call to see what they say :)

Adam Grunseth · March 9th, 2008, 09:54 PM

Hi Dave,

My unit was no longer under warranty, so warranty issues were not a concern for me. However, because your issues have been happening since the units were brand new... not something that developed over time, I am less inclined to believe it is a issue with the hard drive itself. I tend to agree it sounds more like it be a firewire problem. Having a loose firewire connection, or bad connection in the firewire port could definately cause the issues you described.... if your using the same firewire on both unites, that would also explain why it has been occuring on both units since they were new.

You might also want to try resetting the unit, or upgrading/reinstalling the firmware.

Chris Hurd · March 10th, 2008, 07:01 AM

Dave -- on an unrelated note -- please contact me by email so that we can update your username. Things have changed since you last posted (way back in Oct. 2001, we had only been online for 45 days at that point) and we're now a real-names-only community. Thanks in advance,

CH

March 8th, 2008, 11:05 PM	#1
dave8888 Posts: n/a	FS-100 Freezing... a lot. Hi guys, I have two FS-100s and use them several times a week with my HVX-200s. I have upgraded one of them to v4 firmware and the other is still on v3. Both of them freeze more often than I would like. Sometimes they will freeze right after turning them on and other times they will freeze while recording a clip. There doesn't seem to be any sort of consistency with when and how they freeze. I have noticed that I get the best performance when I format and repair disk several times before a shoot. All of my shoots are typically in-studio on sticks so there isn't a whole lot of moving around and the firewire cable is very secure. Any thoughts on what I can do to improve reliability? During every shoot I'm constantly eying the LCD to make sure it is still running. I'd love to be able to have more confidence in these boxes... maybe it's time to switch to P2?

March 9th, 2008, 01:10 AM	#2
Adam Grunseth Regular Crew Join Date: May 2005 Location: Springfield Oregon Posts: 197	Firestores do record their data to hard drives, and hard drives do eventually break down.... as i discovered recently with my firestore. I was having almost the exact same issues you described. The device would freeze up on me, sometimes shortly after I turned it on, sometimes after I had been recording for a while, and other times it wouldn't freeze at all. Sometimes it also just wouldn't record... it wouldn't be frozen, but it would refuse to record. Good news though is that I was able to fix it. I pulled out the old hard drive and replaced it with a larger seagate drive with the same rpms, same power requirements, and same cache size. Since replacing the hard drive its been working like new, with no dependability issues whatsover. No more freezing, no more stopping recording or anything. Of course this new hard drive I stuck in there will eventually go bad too, and I will probably have to do it again... but for now its working great! __________________ Able to edit faster than a speeding bullet! Workstation more powerful than a locomotive! Able to frame tall buildings in a single shot! Wedding videographer and documentary film maker from planet earth, who disguised as a television news editor fights the never ending battle for quality video production. http://www.oregonweddingvids.com

March 9th, 2008, 09:54 PM	#5
Adam Grunseth Regular Crew Join Date: May 2005 Location: Springfield Oregon Posts: 197	Hi Dave, My unit was no longer under warranty, so warranty issues were not a concern for me. However, because your issues have been happening since the units were brand new... not something that developed over time, I am less inclined to believe it is a issue with the hard drive itself. I tend to agree it sounds more like it be a firewire problem. Having a loose firewire connection, or bad connection in the firewire port could definately cause the issues you described.... if your using the same firewire on both unites, that would also explain why it has been occuring on both units since they were new. You might also want to try resetting the unit, or upgrading/reinstalling the firmware. __________________ Able to edit faster than a speeding bullet! Workstation more powerful than a locomotive! Able to frame tall buildings in a single shot! Wedding videographer and documentary film maker from planet earth, who disguised as a television news editor fights the never ending battle for quality video production. http://www.oregonweddingvids.com

March 10th, 2008, 07:01 AM	#6
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 21,307 Images: 535	Dave -- on an unrelated note -- please contact me by email so that we can update your username. Things have changed since you last posted (way back in Oct. 2001, we had only been online for 45 days at that point) and we're now a real-names-only community. Thanks in advance, CH __________________ CH Search DV Info Net for quick answers \| The best in the business: DV Info Net Sponsors \| ...Tuesday is Soylent Green Day!

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March 9th, 2008, 02:32 PM	#3
dave8888 Posts: n/a	Thanks Adam. It's encouraging to hear that it can be fixed. My only thing is, these freezes have been happening on both units since they were new. I'm hesitant to replace the drive without first going to Focus for a possible warranty fix. I'll contact them to see what they say - did you try the warranty route before opening your unit up?

March 9th, 2008, 03:31 PM	#4
Andy Mace Regular Crew Join Date: Feb 2008 Location: Tallahassee, Florida Posts: 35	Hey Dave, have you tried replacing the IEEE1384 cable? If the connection breaks intermittently it could cause these symptoms. Definitely give focus a call to see what they say :)