BEWARE: 4VideoEquipement.com

Mike Meyerson · June 25th, 2008, 02:17 PM

Anyone else have a bad experience with these guys? 4videoequipment.com?

I bought a nNovia drive from them (they are an authorized dealer)...the drive wouldn't work right with my avid (it's supposed to be compatible), so after weeks of going back and forth with nNovia support (who were great and I have nothing but good things to say about them) and the vender's tech dept...they wanted my to send it to them (4video equip) to see if they could re-create the issues I was having....which they did, so they offered a refund....which was 2 weeks ago and I still don't have. I've been calling the salesman who handled my sale and customer service (no one seems to answer the phone) and haven't gotten a call back. So, in the mean time I've called my CC and disputed the charge...and I'll probably call nNovia and let them know of the situation if it doesn't get resolved soon.

Another case of customer-non-service.

Boyd Ostroff · June 25th, 2008, 02:40 PM

This is a prime example why we suggest that you patronize the DVinfo trusted sponsors. But it sounds like they are at least responding (albeit slowly), so hopefully everything will work out for you.

In the future, please consider using one of our sponsors: http://www.dvinfo.net/sponsors/

Out of respect for them, we try to limit discussion of other vendors here.

Chris Hurd · June 25th, 2008, 03:11 PM

Moved to our nNovia forum... you should definitely get them involved.

June 25th, 2008, 02:17 PM	#1
Mike Meyerson Regular Crew Join Date: Apr 2003 Location: mahopac, NY Posts: 190	BEWARE: 4VideoEquipement.com Anyone else have a bad experience with these guys? 4videoequipment.com? I bought a nNovia drive from them (they are an authorized dealer)...the drive wouldn't work right with my avid (it's supposed to be compatible), so after weeks of going back and forth with nNovia support (who were great and I have nothing but good things to say about them) and the vender's tech dept...they wanted my to send it to them (4video equip) to see if they could re-create the issues I was having....which they did, so they offered a refund....which was 2 weeks ago and I still don't have. I've been calling the salesman who handled my sale and customer service (no one seems to answer the phone) and haven't gotten a call back. So, in the mean time I've called my CC and disputed the charge...and I'll probably call nNovia and let them know of the situation if it doesn't get resolved soon. Another case of customer-non-service. __________________ www.AbsoluteMotionVideo.com

June 25th, 2008, 02:40 PM	#2
Boyd Ostroff Wrangler Join Date: Dec 2002 Location: Mays Landing, NJ Posts: 10,910	This is a prime example why we suggest that you patronize the DVinfo trusted sponsors. But it sounds like they are at least responding (albeit slowly), so hopefully everything will work out for you. In the future, please consider using one of our sponsors: http://www.dvinfo.net/sponsors/ Out of respect for them, we try to limit discussion of other vendors here. __________________ http://tech.operaphilly.com \| The best in the business: DVinfo.net sponsors

June 25th, 2008, 03:11 PM	#3
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 21,310 Images: 535	Moved to our nNovia forum... you should definitely get them involved. __________________ CH Search DV Info Net for quick answers \| The best in the business: DV Info Net Sponsors \| ...Tuesday is Soylent Green Day!

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