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| Serious Magic DV / HDV Rack Also covering other Serious Magic software products. |
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Views: 927 - Replies: 6
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September 30th, 2006, 12:00 PM
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#1 |
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Trustee
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 1,140
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Support for v1.2
Can Serious Magic please give some advice on how long you will continue to support previous versions of DV-Rack now that there is a new version available?
Also, after the upgrade period expires (Oct 10th?), will there be NO upgrade price at all, or will the upgrade price just be going up? Thanks. Ian . . .
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www.videoit.uk.com |
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October 6th, 2006, 02:38 AM
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#2 |
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Trustee
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 1,140
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Any Serious Magicians care to comment? Thanks!
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www.videoit.uk.com |
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October 10th, 2006, 06:25 AM
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#3 |
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Trustee
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 1,140
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Hello? Anyone?
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www.videoit.uk.com |
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October 17th, 2006, 08:08 PM
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#4 |
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Serious Magic
Join Date: Jan 2005
Location: Folsom, CA
Posts: 106
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We are continuing to offer upgrades to 1.x customers, but the special pricing has ended.
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Karl Soule' Product Marketing Manager, Serious Magic Professional Products Group. ksoule@seriousmagic.com |
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October 18th, 2006, 01:52 AM
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#5 |
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Trustee
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 1,140
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Hi Karl,
How about the support question? For how long will you be offering support on v1.x? Thanks, Ian
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www.videoit.uk.com |
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October 18th, 2006, 11:07 AM
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#6 |
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Serious Magic
Join Date: Jan 2005
Location: Folsom, CA
Posts: 106
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Serious Magic has always continued support for all versions of our software. I wouldn't expect to see any new 1.x patches anytime soon, but if you need help with the program, you can always call or e-mail us. We don't turn customers away because they have the older version.
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Karl Soule' Product Marketing Manager, Serious Magic Professional Products Group. ksoule@seriousmagic.com |
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October 18th, 2006, 11:13 AM
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#7 |
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Trustee
Join Date: Dec 2003
Location: Hampshire, UK
Posts: 1,140
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That's good to know Karl, thanks. I'm sure we've all been 'victims' of software companies' cessation of support on older versions and it's nice to see that you'll contuniue to support customers who do not choose to upgrade.
When you say "any time soon" I'm kinda hearing "any time"!! Do you have a UK support organisation? Calls to the US are kinda steep. How about a Skype contact? Thanks again. Ian . . .
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