Unusual sound problem in Premiere Cs3 at DVinfo.net

Tom Phillips · February 13th, 2010, 07:20 PM

Hi folks

I've been having a problem with my sound recently and it's slowing me down big style.

A few minutes after loading up Cs3 the sound begins cutting out on the timeline. After pressing play the sound begins then cuts off after about 5 seconds, then it starts again then another 5 seconds later it goes off and continues to do this. If I close premiere and start it up again the sound is ok for 5-10 minutes. Then it all begins again.

Has anyone else come across this problem or got any suggestions as to how I can fix it. It's defo a premiere problem as all other sound on the other programmes is fine.

I'm running a quad core 4gb memory with vista 64 if that helps.

Thanks in Advance

Tom

David Chilson · February 13th, 2010, 10:01 PM

Tom,

Disable all non essential items, anti-virus, Dsl, etc. I know of two instances where anti-virus caused the same problem. If that doesn't work I would update the drivers and also move the sound card up on the motherboard if you have any free slots. If these don't work delete all audio and only do silent films. :)

Bill Engeler · February 14th, 2010, 02:52 AM

Your problems aren't that unusual. Pr has (had?) some memory issues that causes problems like you describe. I don't know the details, but basically the program is just not allocating enough memory to the audio.

Are you editing a multicam sequence? If so , there are some workarounds. You can search for multicam audio on this forum.

Is the problem new? If so, the advice given in the previous posts may help. I would also suggest reinstalling Pr.

My audio problems were mostly solved by going to CS4 and increasing the memory to 8GB, but I understand this might be not be the most practical advice for you. The bottom line is, try to increase the memory available to Pr.

Peter D. Parker · February 15th, 2010, 09:32 AM

Tom, could be a shot in the dark. When you put the clip on the timeline, has the sound been conformed (look in bottom right of window)?

Peter

Brian Barkley · February 15th, 2010, 11:17 AM

What you are describing can happen if you are working with a Matrox card.

Under Preferences/Audio Hardware, make sure that Matrox Player is checked, and not Premiere Player.

Noa Put · February 15th, 2010, 05:33 PM

Join the club, I have exactly the same problem as you describe, working on xp pro with 4 gig's of memory, I do have a soundblaster card installed and don't have virusscanner or other not editing related stuff installed. In my case it all works fine for half an hour and then the sound starts to cut away every 10 seconds. A restart helps again for maybe 10 minutes and a full system restart gives me again about 30 minutes hassle free operation.
I was told it's just like that because Premiere leaks memory and that I need to install a 64 bits OS and at least double the memory.
As much as I like working with Premiere I"m seriously considering changing to canopus edius, I have seen it in action and it eat's hdv files for breakfast :)

Tom Phillips · February 16th, 2010, 04:25 AM

Thanks guys. Must say I'm impressed with the helpful suggestions. There's a bit there for me to try and I'll let you know the results.

It's been pretty annoying and always id when something randon happens and you have no idea whats going on. The forums have saved me, when premiere says the licence has expired of theres a debug error etc

Keep up the good work

Tom

Tom Phillips · February 16th, 2010, 04:32 AM

Quote:

Originally Posted by Brian Barkley

What you are describing can happen if you are working with a Matrox card.

Under Preferences/Audio Hardware, make sure that Matrox Player is checked, and not Premiere Player.

I found this but It'll only let me select the premiere player. This might be a clue...

February 13th, 2010, 07:20 PM	#1
Tom Phillips New Boot Join Date: Nov 2009 Location: south australia Posts: 7	Unusual sound problem in Premiere Cs3 Hi folks I've been having a problem with my sound recently and it's slowing me down big style. A few minutes after loading up Cs3 the sound begins cutting out on the timeline. After pressing play the sound begins then cuts off after about 5 seconds, then it starts again then another 5 seconds later it goes off and continues to do this. If I close premiere and start it up again the sound is ok for 5-10 minutes. Then it all begins again. Has anyone else come across this problem or got any suggestions as to how I can fix it. It's defo a premiere problem as all other sound on the other programmes is fine. I'm running a quad core 4gb memory with vista 64 if that helps. Thanks in Advance Tom

February 13th, 2010, 10:01 PM	#2
David Chilson Major Player Join Date: Dec 2006 Location: Walworth, NY Posts: 292	Tom, Disable all non essential items, anti-virus, Dsl, etc. I know of two instances where anti-virus caused the same problem. If that doesn't work I would update the drivers and also move the sound card up on the motherboard if you have any free slots. If these don't work delete all audio and only do silent films. :) __________________ Dave Chilson www.loc.org

February 14th, 2010, 02:52 AM	#3
Bill Engeler Regular Crew Join Date: Aug 2006 Location: Brussels, Belgium Posts: 162	Your problems aren't that unusual. Pr has (had?) some memory issues that causes problems like you describe. I don't know the details, but basically the program is just not allocating enough memory to the audio. Are you editing a multicam sequence? If so , there are some workarounds. You can search for multicam audio on this forum. Is the problem new? If so, the advice given in the previous posts may help. I would also suggest reinstalling Pr. My audio problems were mostly solved by going to CS4 and increasing the memory to 8GB, but I understand this might be not be the most practical advice for you. The bottom line is, try to increase the memory available to Pr.

February 15th, 2010, 09:32 AM	#4
Peter D. Parker Regular Crew Join Date: Feb 2008 Location: Preston England Posts: 147	Tom, could be a shot in the dark. When you put the clip on the timeline, has the sound been conformed (look in bottom right of window)? Peter

February 15th, 2010, 11:17 AM	#5
Brian Barkley Major Player Join Date: Jan 2009 Location: Overland Park, KS Posts: 233	What you are describing can happen if you are working with a Matrox card. Under Preferences/Audio Hardware, make sure that Matrox Player is checked, and not Premiere Player.

February 15th, 2010, 05:33 PM	#6
Noa Put Inner Circle Join Date: Jun 2007 Location: Belgium Posts: 9,509	Join the club, I have exactly the same problem as you describe, working on xp pro with 4 gig's of memory, I do have a soundblaster card installed and don't have virusscanner or other not editing related stuff installed. In my case it all works fine for half an hour and then the sound starts to cut away every 10 seconds. A restart helps again for maybe 10 minutes and a full system restart gives me again about 30 minutes hassle free operation. I was told it's just like that because Premiere leaks memory and that I need to install a 64 bits OS and at least double the memory. As much as I like working with Premiere I"m seriously considering changing to canopus edius, I have seen it in action and it eat's hdv files for breakfast :)

February 16th, 2010, 04:25 AM	#7
Tom Phillips New Boot Join Date: Nov 2009 Location: south australia Posts: 7	Thanks guys. Must say I'm impressed with the helpful suggestions. There's a bit there for me to try and I'll let you know the results. It's been pretty annoying and always id when something randon happens and you have no idea whats going on. The forums have saved me, when premiere says the licence has expired of theres a debug error etc Keep up the good work Tom