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Old March 7th, 2010, 09:15 PM   #1
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CS4 Licensing Issue Adobe not helping

I have the CS4 Master Suite collection that was part of a laptop purchase. It is fully licensed and valid. It runs fine on the Laptop. However, the laptop is not powerful enough to do AVCHD editing. So, I installed CS4 on my desktop. I entered the provided license key during the intall, and everything checked out fine. Now, when I try to launch an application, I get a licesing error "licensing for this product has expired". But, it has not expired. I called Adobe, and they send me from dept to dept (mostly in India), and yet to have resolved the issue. I am thinking about escalating this with Adobe, but not sure where that will take me. In the meantime, I cannot get some critical work done. Does anyone know of any options, or perhaps of something I may have done wrong in the install.
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Old March 7th, 2010, 09:36 PM   #2
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Did you deactivate the first version on the laptop before activating the version on the desktop? You shouldn't have to, but who knows what's going on at Adobe...
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Old March 7th, 2010, 09:39 PM   #3
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I did not deactivate the version on the latop. I was very clear with Adobe about it, and asked them if I should have done that, or If I needed to do that, and they said "no". Perhaps I could give that a try, but I am somewhat concerned if I cannot activate the version on the laptop again in the case that this approach does not work. Then I will be left with nothing. I have seen sites that advertise a fix for this issue by downloading an executable, but I am skeptical about it. I do not need another virus.
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Old March 8th, 2010, 03:29 AM   #4
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Try this: Adobe - Adobe Licensing Repair Tool
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