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Old July 7th, 2011, 03:04 PM   #1
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Encore Import Problem

Every time I try to import a photo from my 7D into Encore for use in a menu I get the error message "software to decode this is unvailable on the computer installing appropriate software my help to aliveate this problem". I find this odd since Photoshop is part of the suite I am using. Am I missing a setting or something?
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Old July 7th, 2011, 04:23 PM   #2
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Re: Encore Import Problem

If you are trying to import RAW files, you need the Adobe camera raw update 5.6 or later.
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Old July 7th, 2011, 11:12 PM   #3
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Re: Encore Import Problem

Nope just regular jpeg files that come off my 7d. Thats what is so goofy about it.
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Old July 8th, 2011, 05:30 AM   #4
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Re: Encore Import Problem

There might be a resolution limit in Encore to 4096x4096 pixels. Try downsizing the image, and see if the problem persists.
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