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Old December 14th, 2012, 03:45 PM   #1
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AME CS6 won't even start

I have an issue where AME won't start on a win7 system, it doesn't even show the startup splashscreen.
It will show up very briefly in the task manager processes and then it just disappears. I have tried the usual remedy (which helped once before with AME 5.5), deleting the AME preferences folder inside the appdata folder, but that doesn't help at all, AME still doesn't start.



I think this has something to do with the 6.0.3 update, AME did work without a problem before I applied the update. Everything else works fine.



Any ideas?
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Old December 15th, 2012, 10:07 AM   #2
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Re: AME CS6 won't even start

Computer experts will probably have better info, but at first glance it sounds like a bad install of the update, I had something like that happen once before. (Adobe recommends installing updates from Bridge to avoid problems in the installs on the other apps, I notice.)

Perhaps you have a system restore point that is before the 6.0.3 update, and you could go back to that, see if AME works, and then re-do the update with PPro and AME closed, loading from Bridge or direct from Adobe downloads...
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Old December 15th, 2012, 10:31 AM   #3
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Re: AME CS6 won't even start

Quote:
Originally Posted by Battle Vaughan View Post
(Adobe recommends installing updates from Bridge to avoid problems in the installs on the other apps, I notice.).
Could you point me to that recommendation (this sounds more like CS5(.5) then CS6).
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Old December 15th, 2012, 11:52 AM   #4
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Re: AME CS6 won't even start

Ann, trying to locate. I remember the message that popped up when I went to check for updates from my PPro CS6, so it's probably in the Adobe update manager. I never had CS5, so it wasn't there that I saw it.

I had a bad experience with an update on CS4 that ate my entire install, for which I fortunately had a "ghost" drive backup and was able to recover. So I was glad to heed their instruction on this.

I will try to turn it up and will let you know.
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Old December 17th, 2012, 11:41 PM   #5
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Re: AME CS6 won't even start

Ann, I can't find the source on the recommendation to download updates from Bridge. I know I saw it just after I installed CS6, I am thinking it was the update manager. Now have the Application Manager app which has apparently replaced the upload app, and I don't see the message. But I remember clearly that the warning was given. As I said, I once uploaded a batch of updates in CS4 and the proceeded to eat my entire install, so I'm pretty careful now....

Last edited by Battle Vaughan; December 18th, 2012 at 10:00 AM.
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