when to re-install? at DVinfo.net

Robert Bobson · December 20th, 2012, 05:38 PM

My Premiere Pro (part of CS5 suite) has been acting odd is small ways for several weeks now - and turning off and on doesn't help.

sometimes it won't show me a high layer video...today it wouldn't accept typed-in values for resize or audio levels.

Are there any fixes to try? or is something just corrupted? or could it be a computer problem?

any suggestions as to what to check would be appreciated - thanks!

Trevor Dennis · December 20th, 2012, 09:21 PM

What have you tried so far Robert? Have you reset preferences? Have you checked the Adobe help links?

Adobe Premiere Pro Help

There are some knowledgable people here, but it might be an idea to try the Adobe Premiere Pro, and Hardware forums before getting drastic.

Harm posts here as well, and would be as good as anyone to fire a few suggestions your way.

Sareesh Sudhakaran · December 20th, 2012, 10:46 PM

If turning off and on doesn't help, and computer shut down-reboot (not restart) doesn't help, then you need to re-install the product.

Then -
1. Switch off all other programs, get off the internet (if you are connected), and try again.
2. Open your project in another computer if possible
3. Try different projects and/or file-types in your computer, and see how that behaves

If the problem still persists, then you could check for the following:

1. Bad sectors or errors on your hard drives - scan and defragment thoroughly.
2. Check your RAM for corruption, etc
3. Check your video drivers
4. Check for malware, viruses or the like, and scan your registry

Usually the problem is a conflict between two programs or drivers. If you are on Windows you can check the error log for clues.

If the problems still persists, you have to raise a ticket with Adobe - it could be a bug, but only their support can help you from there on.

Hope this helps.

Donald McPherson · December 21st, 2012, 02:04 AM

By the time you have read all the replys you could have done a format and installed eveything again. That's what I do when I have problems.

Jordan Hooper · December 22nd, 2012, 01:19 PM

At least try trashing the prefs and check again before doing a re-install.

Robert Bobson · December 22nd, 2012, 02:09 PM

I deleted the preferences - and updated my video drivers - but it's still acting up. Going to re-install.

Robert Bobson · December 22nd, 2012, 04:46 PM

I un-installed CS5.5, ran the Adobe Creative Cleaner, then re-installed CD5.5 - and the problem is gone.

Anyone know what causes a program to develop a glitch like this in the first place? any steps to prevent it?

December 20th, 2012, 05:38 PM	#1
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	when to re-install? My Premiere Pro (part of CS5 suite) has been acting odd is small ways for several weeks now - and turning off and on doesn't help. sometimes it won't show me a high layer video...today it wouldn't accept typed-in values for resize or audio levels. Are there any fixes to try? or is something just corrupted? or could it be a computer problem? any suggestions as to what to check would be appreciated - thanks!

December 20th, 2012, 09:21 PM	#2
Trevor Dennis Major Player Join Date: Dec 2010 Location: New Zealand, Rapaura (near Blenheim) Posts: 434	Re: when to re-install? What have you tried so far Robert? Have you reset preferences? Have you checked the Adobe help links? Adobe Premiere Pro Help There are some knowledgable people here, but it might be an idea to try the Adobe Premiere Pro, and Hardware forums before getting drastic. Harm posts here as well, and would be as good as anyone to fire a few suggestions your way. __________________ Stills at: www.flickr.com/photos/trevor-dennis/

December 20th, 2012, 10:46 PM	#3
Sareesh Sudhakaran Trustee Join Date: Jan 2008 Location: Mumbai, India Posts: 1,385	Re: when to re-install? If turning off and on doesn't help, and computer shut down-reboot (not restart) doesn't help, then you need to re-install the product. Then - 1. Switch off all other programs, get off the internet (if you are connected), and try again. 2. Open your project in another computer if possible 3. Try different projects and/or file-types in your computer, and see how that behaves If the problem still persists, then you could check for the following: 1. Bad sectors or errors on your hard drives - scan and defragment thoroughly. 2. Check your RAM for corruption, etc 3. Check your video drivers 4. Check for malware, viruses or the like, and scan your registry Usually the problem is a conflict between two programs or drivers. If you are on Windows you can check the error log for clues. If the problems still persists, you have to raise a ticket with Adobe - it could be a bug, but only their support can help you from there on. Hope this helps. __________________ Get the Free Comprehensive Guide to Rigging ANY Camera - one guide to rig them all - DSLRs to the Arri Alexa.

December 21st, 2012, 02:04 AM	#4
Donald McPherson Major Player Join Date: Jun 2010 Location: Aberdeen Scotland Posts: 815	Re: when to re-install? By the time you have read all the replys you could have done a format and installed eveything again. That's what I do when I have problems.

December 22nd, 2012, 01:19 PM	#5
Jordan Hooper Regular Crew Join Date: Jul 2010 Location: Vernon, BC. Canada Posts: 111	Re: when to re-install? At least try trashing the prefs and check again before doing a re-install.

December 22nd, 2012, 02:09 PM	#6
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	Re: when to re-install? I deleted the preferences - and updated my video drivers - but it's still acting up. Going to re-install.

December 22nd, 2012, 04:46 PM	#7
Robert Bobson Major Player Join Date: Feb 2003 Location: Bay City, Michigan Posts: 585	Re: when to re-install? I un-installed CS5.5, ran the Adobe Creative Cleaner, then re-installed CD5.5 - and the problem is gone. Anyone know what causes a program to develop a glitch like this in the first place? any steps to prevent it?