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Old July 25th, 2013, 08:27 PM   #1
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Video wont play in Encore

Wondering if anyone else is having this problem.......

I'm having trouble getting imported video to play in Encore CS6. I can frame thru it, scrub thru it but it will not play. I've tried footage from my JVC GY-HD100u and GY-HM100, footage from Sony cameras, Canon DSLRs, GoPros, even from a Red Scarlet! Nothing works.
This is on the latest iMac with the 3.4 GHz i7, 32GB of ram and the GTX 680MX graphics card. Everything is up to date including the OS. I've reinstalled Encore as well, no luck.
By the way, All of the video mentioned above plays fine in Encore 5.5 thats installed on my 6 or 7 year old Macbook Pro. Help!
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Old August 11th, 2013, 07:32 PM   #2
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Re: Video wont play in Encore

Anyone????
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Old August 12th, 2013, 11:03 AM   #3
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Re: Video wont play in Encore

Hi Jerry,

Encode your video to the proper "MPEG-2 DVD" or "H.264 Blu-ray" files BEFORE importing to Encore. It's going to take the same time to encode either way, but then the files should play nice in Encore and will allow you to add your chapter marks, etc. with decent playback/scrubbing/preview.

Thanks
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Old August 12th, 2013, 01:22 PM   #4
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Re: Video wont play in Encore

Jeff, thanks for your reply! I will try this when I get home today. I know in Encore 5.5 i would just drop my footage in to Encore as a .mov and Encore would handle the encoding duties with no problem. Wondering if they made a change in CS6??

Jerry
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Old August 12th, 2013, 07:52 PM   #5
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Re: Video wont play in Encore

Hi Jeff,

I imported some footage into Premiere Pro CC and exported it as MPEG2-DVD as suggested but sadly it did not work. Under "DVD Transcode Status" it says "Don't Transcode" as expected but still the same problem, it allows me to import it and drop it into the timeline but it will not play. I can scrub and frame thru it as before but it wont play.
I should mention that I had pretty much the same problem with Premiere Pro but was able to find on-line how to edit the "cuda_supported_cards.txt" file within Premiere to enable Mercury Playback Engine GPU acceleration(cuda). This not only enabled GPU acceleration but it allowed video to play within Premiere.

I've been unable to find if there is a similar fix for Encore(If that is even the problem).

I greatly appreciate any further help.....

Jerry
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Old August 13th, 2013, 12:43 AM   #6
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Re: Video wont play in Encore

Jerry
Given the info you have provided, I would be suspicious of a compatibility problem between Encore and your graphics card or its drivers.
You might check to see that the drivers are up to date, maybe reinstall them regardless, just to be sure...
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Old August 13th, 2013, 05:59 AM   #7
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Re: Video wont play in Encore

Sorry, I should have mentioned. Thats one of the first things I did, in fact I noticed that there was an update for the card yesterday and installed it before trying Jeff's idea. I'm beginning to think you're right Bob, that there is just a compatibility issue.

Jerry
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