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Old April 25th, 2014, 04:52 PM   #16
Inner Circle
 
Join Date: Jun 2007
Location: Belgium
Posts: 9,066
Re: Cs6

Ok, so it's it's not only premiere/encore installed but the production premium suite? That was not clear before. Do you then still need a separate serialnr for each single software that's included? I thought that only required one serialnr, but I could be wrong as I never owned the full suite. But as you do have cs5 (full suite also?) you already knew that I guess.
Why would you work around this issue if you have a legit version, can't you just re-install? Or contact Adobe by mail or phone to explain the problem? I also can't understand why you where thinking of buying encore separately, you seem to have the full suite which includes encore, even if encore would be sold separately that wouldn't make any sense buying it again, I mean, you have it, it just doesn't install right and that is something that must be software related (or maybe even hardware related depending on the nle's requirements) where re-installing windows might seem the most obvious thing to do and to start from scratch.
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Old April 25th, 2014, 05:13 PM   #17
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Join Date: Mar 2005
Location: Neenah, WI
Posts: 547
Re: Cs6

If it's a legitimate Production Premium License, you will, of course, be receiving the serial number...

There is no reason why Encore needs a different serial number other than a dodgy install if it's legit. A clean install should make it all work fine.
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Old April 28th, 2014, 02:20 PM   #18
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Re: Cs6

Thanks for all the input. I am telling the seller to contact Adobe to sort it out before I purchase the rig.
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