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Old July 24th, 2016, 03:51 PM   #1
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Join Date: Dec 2002
Location: New Lebanon, New York
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After Effects 13.8 Crashes OS X 10.11.6

Hello -

This actually involves the following most recently updated Adobe Creative Cloud Programs: After Effects, Premiere Pro, Prelude and Media Encoder. If a user has installed recent updates to these programs and plans on updating Apple's OS X to 10.11.6, it is very likely that you will experience a crash when opening any of these programs. (That certainly was the case for me.) This is now a very known issue and apparently Adobe is working to correct it. The solution is relatively simple, though. Once a certain folder is deleted, which is found in the Contents folder of each of these programs, all is well again. It's the "Metal" folder. The entire folder needs to be deleted. And, deleting it does not effect performance (at least that has been my experience).

Here is a link to Adobe's Community Support which gives detail to this situation.
Mac Pro (12-core 3.33GHz): OS X 10.11.6; 32 GBs RAM; NVIDIA Quadro K5000; 8 internal SSDs; 2 external Raid set-ups via eSATA; MOTU 2408 MK3; various audio/video programs

Last edited by Ed Fiebke; July 24th, 2016 at 04:50 PM.
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