premiere pro 1.5.1 spontaneous reboot at DVinfo.net

Ben Forman · September 6th, 2006, 03:49 AM

Guys

for the last 2 weeks I have been trying to track down a pp1.5.1 issue. I was working on a project and the machine spontaneously rebooted. When the PC came back to life it reported an error with the one of the mirrored drives and the prempro project was corrupted. I took an autosave file and tried to work from that but the machine continually rebooted itself.

The machine would not play captured or WMV encoded video direct from the hard drive without crashing in the same way.

In the past 2 weeks, the machine has been rebuilt, the mirroring removed and the rtx100 removed.

The problem is now slightly different. Videos will play straight off the hard drive without a problem. But the Premiere projects still reboot spontaneously without warning - although not every time in three tests this morning 1 has played through and 2 have rebooted.

Nothing is left in the event log, and the projects no longer corrupt when the machine reboots.

this has become a complete mystery and is getting more costly by the day !!

any ideas

Thanks

Ben

Frank Hool · September 6th, 2006, 06:19 AM

The platform You are using is WinXP? If so:
1) System Properties -> Sartup and Recovery -> System failure -> Automatically restart(uncheck it!)
Now You can see bluescreens if they ever appear.
2) Display Properties -> Settings -> Advanced -> Troubleshoot -> Hardware acceleration (pull it completely off - left side).
This will disable all modern and often not so standardized features on VGA board. So if it stops restarts You're about update vga drivers or change vga board.

Ben Forman · September 6th, 2006, 07:03 AM

Hi Frank

>>>Automatically restart(uncheck it!)

this was already unchecked, i had made sure of that this morning.

>> disable all modern and often not so standardized features on VGA

I will do this next, for now I have disabled the on board soundcard which it was using inplace of the RTX100 and replaced it with a soundblaster compatible card.

this has lead to a definate improvement, so far.

I can't understand what has been going on properly as the machinehas been running for 12 months without this error occuring (although it has had lots of others !!!)

K. Forman · September 6th, 2006, 07:15 AM

Just out of curiosity, what motherboard are you using? I had an Abit that would restart frequently while using Premiere. Turns out there was a soft menu setting for latency that was causing the frequent reboots.

Frank Hool · September 6th, 2006, 07:21 AM

Uh, i remember something, that i had problem when onboard sound and firewire card were assigned to same physical IRQ.

September 6th, 2006, 03:49 AM	#1
Ben Forman New Boot Join Date: Aug 2005 Posts: 14	premiere pro 1.5.1 spontaneous reboot Guys for the last 2 weeks I have been trying to track down a pp1.5.1 issue. I was working on a project and the machine spontaneously rebooted. When the PC came back to life it reported an error with the one of the mirrored drives and the prempro project was corrupted. I took an autosave file and tried to work from that but the machine continually rebooted itself. The machine would not play captured or WMV encoded video direct from the hard drive without crashing in the same way. In the past 2 weeks, the machine has been rebuilt, the mirroring removed and the rtx100 removed. The problem is now slightly different. Videos will play straight off the hard drive without a problem. But the Premiere projects still reboot spontaneously without warning - although not every time in three tests this morning 1 has played through and 2 have rebooted. Nothing is left in the event log, and the projects no longer corrupt when the machine reboots. this has become a complete mystery and is getting more costly by the day !! any ideas Thanks Ben __________________ ben forman www.benforman.co.uk

September 6th, 2006, 07:03 AM	#3
Ben Forman New Boot Join Date: Aug 2005 Posts: 14	Hi Frank >>>Automatically restart(uncheck it!) this was already unchecked, i had made sure of that this morning. >> disable all modern and often not so standardized features on VGA I will do this next, for now I have disabled the on board soundcard which it was using inplace of the RTX100 and replaced it with a soundblaster compatible card. this has lead to a definate improvement, so far. I can't understand what has been going on properly as the machinehas been running for 12 months without this error occuring (although it has had lots of others !!!) __________________ ben forman www.benforman.co.uk

September 6th, 2006, 07:15 AM	#4
K. Forman Capt. Quirk Join Date: Apr 2002 Location: Middle of the woods in Georgia Posts: 3,596	Just out of curiosity, what motherboard are you using? I had an Abit that would restart frequently while using Premiere. Turns out there was a soft menu setting for latency that was causing the frequent reboots. __________________ www.SmokeWagonLeather.us

September 6th, 2006, 06:19 AM	#2
Frank Hool Major Player Join Date: Apr 2006 Location: Barca Spain Posts: 384	The platform You are using is WinXP? If so: 1) System Properties -> Sartup and Recovery -> System failure -> Automatically restart(uncheck it!) Now You can see bluescreens if they ever appear. 2) Display Properties -> Settings -> Advanced -> Troubleshoot -> Hardware acceleration (pull it completely off - left side). This will disable all modern and often not so standardized features on VGA board. So if it stops restarts You're about update vga drivers or change vga board.

September 6th, 2006, 07:21 AM	#5
Frank Hool Major Player Join Date: Apr 2006 Location: Barca Spain Posts: 384	Uh, i remember something, that i had problem when onboard sound and firewire card were assigned to same physical IRQ.