Did something happen to SennheiserUSA?
I sent in a G2 bodypack with the Sennheiser form for out of warranty repair to their Connecticut location. I didn't hear back after 4 weeks. They aren't responding to emails sent via their website. Is anyone else experiencing this?
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Re: Did something happen to SennheiserUSA?
Replied with a direct contact e-mail via PM.
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Re: Did something happen to SennheiserUSA?
Quote:
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Re: Did something happen to SennheiserUSA?
<insert sound of hand hitting forehead> DOH!
I heard back after contacting them via a PM. Turns out there was a repair receipt confirmation in my email that I had missed. It all just took far longer than I expected (a month) and somehow I'd managed to not provide the CC expiration. It's supposedly on the way so all is well. Thanks. |
Re: Did something happen to SennheiserUSA?
Sennheiser owed me a part from a repair they recently did on a wireless lav, and it took them about 6 weeks to get it to me with no explanation for the delay. You may not be the only one getting slow service.
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Re: Did something happen to SennheiserUSA?
Yes. The time it took was surprising. But considering the economic situation, I was glad there was a facility in the USA that would handle it.
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