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Old September 25th, 2011, 05:53 AM   #1
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Did something happen to SennheiserUSA?

I sent in a G2 bodypack with the Sennheiser form for out of warranty repair to their Connecticut location. I didn't hear back after 4 weeks. They aren't responding to emails sent via their website. Is anyone else experiencing this?
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Old September 26th, 2011, 11:14 AM   #2
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Re: Did something happen to SennheiserUSA?

Replied with a direct contact e-mail via PM.
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Old September 28th, 2011, 10:03 AM   #3
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Re: Did something happen to SennheiserUSA?

Quote:
Originally Posted by Les Wilson View Post
I sent in a G2 bodypack with the Sennheiser form for out of warranty repair to their Connecticut location. I didn't hear back after 4 weeks. They aren't responding to emails sent via their website. Is anyone else experiencing this?
You can always call them on the phone at 860-434-9190. Using their phone tree system, I almost always reach a person.
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Old September 28th, 2011, 11:24 AM   #4
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Re: Did something happen to SennheiserUSA?

<insert sound of hand hitting forehead> DOH!

I heard back after contacting them via a PM. Turns out there was a repair receipt confirmation in my email that I had missed. It all just took far longer than I expected (a month) and somehow I'd managed to not provide the CC expiration. It's supposedly on the way so all is well. Thanks.
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Old October 7th, 2011, 09:54 AM   #5
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Re: Did something happen to SennheiserUSA?

Sennheiser owed me a part from a repair they recently did on a wireless lav, and it took them about 6 weeks to get it to me with no explanation for the delay. You may not be the only one getting slow service.
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Old October 7th, 2011, 09:30 PM   #6
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Re: Did something happen to SennheiserUSA?

Yes. The time it took was surprising. But considering the economic situation, I was glad there was a facility in the USA that would handle it.
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