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Old October 2nd, 2006, 03:19 AM   #1
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Location: Tartu, Estonia
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Spare suspension bands for VideoMic?

Where can I get spare suspension rings for Rode VideoMic?
For every six months they seem to crack when mic is exposed to sunlight. I know that sometime in this fall Rode will be releasing additional bands for VideoMic but what should I get in the meantime?
Or maybe I should just mail to Rode prod support?

Regs,
T
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Old October 2nd, 2006, 07:19 AM   #2
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Supposedly Rode will send you some freebies if you email support and ask... I tried to do just that a month or two ago to get some spare bands for an sm3 shock mount, and received a response to the effect that some would be sent to me. Unfortunately, they never arrived, however...
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Old October 2nd, 2006, 04:54 PM   #3
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Rode Does Care

Jarrod,
Ron at RODE MICROPHONES here, I do apologize if your SM3 bands never arrived. please contact me at ron@rodemic.com and I will send you another set of bands. also if there are any customers that are outside the USA
contact worldsupport@rodemic.com and they will send you replacement bands
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Old October 2nd, 2006, 05:40 PM   #4
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Ron--

It's no big deal, really. I don't expect you to drop everything so you can send me some rubber bands. :) I really do appreciate your eagerness to help. I'll send an email.

Thanks.
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Old October 2nd, 2006, 10:08 PM   #5
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New silicone bands from Rode for all shockmounts :

http://www.rodemic.com/?pagename=Pro...Silicone_bands

Videomic:
http://www.rodemic.com/?pagename=Pro...Silicone_bands

Stereo-Videomic:
http://www.rodemic.com/?pagename=Pro...Silicone_bands
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Old October 26th, 2006, 08:58 AM   #6
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:(

I`ve had no reply regarding replacement bands from Rode.
Unfortunately I cann`t locate any store that sells the new silicone bands yet.

Can anyone recommend any substitute for those bans that can be ordered online?

Best Regards,
T
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Old October 26th, 2006, 09:15 AM   #7
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Best customer support I've encountered.

Rode's Customer Support is top notch.

I have a Rode NT2 studio mic and emailed with a question about where to get some spare bands for the shockmount, and a week or so later got an envelope in the mail with two sets inside. That was the second time I have had good interaction with Rode, the first was a few years back when I actually got a response from the top guy himself. they went above and beyond the call that time as well.
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Old October 26th, 2006, 09:25 AM   #8
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I too requested a set of bands for my NT!a shockmount about 6 weeks ago. Thought it had gotten lost in the shuffle but lo and behold, a padded envelope with a set plus a niifty catalog DVD arrived day before yesterday, all the way from Australia to Toronto. Great job, Rode! It's great to do business with good guys who care about their customers! Many thanks
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