Redrock Micro M2 Encore Motor Issues at DVinfo.net

John C. Plunkett · June 17th, 2009, 09:10 AM

Has anyone else been having problems with their M2e motor dying? I've already sent back one unit and received another, but it died after one hour on the first shoot I took it out on yesterday. I haven't read anything about Redrock products being bad so I'm very much puzzled by this. Am I just really unlucky?

Brian Valente · June 18th, 2009, 08:28 AM

Hi John

Sounds like you are unlucky - you should definitely contact our support group. One simple fix is to increase the variable speed adjustment all the way up and it should resolve the issue.

There is a knowledgebase article on this that has a little more detail on it at start.redrockmicro.com

Hope that helps - sorry for the inconvenience.

Cheers

Brian

John C. Plunkett · June 18th, 2009, 09:07 AM

Thanks for your response, Brian. I tried that too and it didn't work unfortunately. The support staff at Redrock Micro has been great so far in taking the matter seriously and it's a shame that this has had to happen again as I really enjoy using the M2e. They informed me yesterday that they are shipping a new unit out to me immediately so hopefully that will take care of everything.

Brian Valente · June 18th, 2009, 09:16 AM

Great thanks for letting us know John. I have contacted our support group regarding your post so they are aware of it as well.

Cheers

Brian

June 17th, 2009, 09:10 AM	#1
John C. Plunkett Regular Crew Join Date: Aug 2007 Location: Jacksonville, Illinois Posts: 121	Redrock Micro M2 Encore Motor Issues Has anyone else been having problems with their M2e motor dying? I've already sent back one unit and received another, but it died after one hour on the first shoot I took it out on yesterday. I haven't read anything about Redrock products being bad so I'm very much puzzled by this. Am I just really unlucky?

June 18th, 2009, 08:28 AM	#2
Brian Valente Major Player Join Date: Jan 2005 Location: Hollywood, CA Posts: 287	Hi John Sounds like you are unlucky - you should definitely contact our support group. One simple fix is to increase the variable speed adjustment all the way up and it should resolve the issue. There is a knowledgebase article on this that has a little more detail on it at start.redrockmicro.com Hope that helps - sorry for the inconvenience. Cheers Brian __________________ ========================== Brian Valente Redrock Microsystems

June 18th, 2009, 09:16 AM	#4
Brian Valente Major Player Join Date: Jan 2005 Location: Hollywood, CA Posts: 287	Great thanks for letting us know John. I have contacted our support group regarding your post so they are aware of it as well. Cheers Brian __________________ ========================== Brian Valente Redrock Microsystems

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June 18th, 2009, 09:07 AM	#3
John C. Plunkett Regular Crew Join Date: Aug 2007 Location: Jacksonville, Illinois Posts: 121	Thanks for your response, Brian. I tried that too and it didn't work unfortunately. The support staff at Redrock Micro has been great so far in taking the matter seriously and it's a shame that this has had to happen again as I really enjoy using the M2e. They informed me yesterday that they are shipping a new unit out to me immediately so hopefully that will take care of everything.