Canon C300 Firmware Version 1.1.0.1.00 has been discontinued at DVinfo.net

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Old November 14th, 2013, 03:19 PM   #1
 
Join Date: Sep 2005
Location: Austin, Texas
Posts: 244
Canon Suspends New C300 Firmware Downloads

Just got this memo from Canon that they have pulled the C300 firmware.

Title: Service Notice: EOS C300 and C300PL Firmware Version 1.1.0.1.00 has been discontinued.

To Users of the Canon EOS C300 and C300PL Cinema EOS Cameras.
Thank you for using Canon products.

Details
We have suspended download services for Firmware Version 1.1.0.1.00 that was posted Tuesday November 12, 2013 at 8PM EST, because it has been determined that discrepancies in color balance can occur with footage captured by the EOS C300 and EOS C300PL running Firmware Version 1.1.0.1.00.

We are currently preparing new firmware with a fix for this issue and will release it as soon as it is available.

We are very sorry for the inconvenience, but we ask for your patience during this time.

Support
We are preparing new firmware with a fix for this issue. If you have updated your EOS C300 or EOS C300PL firmware to version 1.1.0.1.00, please contact the Canon Customer Support Center. Contact information is provided below. The Canon Customer Support Center will provide you with further details and will
restore the camera’s firmware version to 1.0.9.1.00 for any EOS C300 or EOS C300PL camera running firmware version 1.1.0.1.00.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the*EOS C300 and EOS C300PL. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free)
1-855-246-3367
TDD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
For additional support options: Canon U.S.A. : Support & Drivers : Consumer & Home Office

Terry Nixon
Ph 512-440-1400 Ext 203

Texas Media Systems
4311 Medical Parkway
Austin, TX 78756

Texas Media Systems: Video Acquisition, Pro Audio, Video Editing, Integrated Systems
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Last edited by Terry Nixon; November 14th, 2013 at 07:53 PM.
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Old November 14th, 2013, 04:29 PM   #2
 
Join Date: Sep 2005
Location: Austin, Texas
Posts: 244
Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued

Please contact Canon Customer Support Center if you need to restore the old firmware.

Canon will provide a UPS shipping label.

Turn around time once the camera arrives at Canon is 1 Day.

Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free)
1-855-246-3367
TDD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com

Here's a link to the Service Notice from Canon:
http://shop.texasmediasystems.com/EO...inued_b_7.html
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Old November 14th, 2013, 06:00 PM   #3
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Location: Albuquerque, New Mexico
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued

Hi Terry,
Are you stating that anyone who happened to download the firmware update from Canon's site now needs to send their camera to Canon to remove that firmware?
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Old November 14th, 2013, 06:15 PM   #4
 
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Location: Austin, Texas
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued

Canon service is telling us that you can continue to use your C300 until the new firmware is released.

If you have changed the firmware in the middle of a shoot and need matching footage, you should send your camera in to re-install the older version firmware.
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Old November 14th, 2013, 08:20 PM   #5
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Location: Washington DC
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued

I like the new WDR (Wide Dynamic Range) Color Profile but the color rendition seems to be really off, worse than Cinema LOG. I was hoping that the WDR profile would yield increased dynamic range with good color rendition not needing grading. Maybe that is related to the firmware upgrade being pulled out.
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Old November 14th, 2013, 10:45 PM   #6
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued

As quoted from above:
"because it has been determined that discrepancies in color balance can occur with footage captured by the EOS C300 and EOS C300PL running Firmware Version 1.1.0.1.00. "
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Old November 15th, 2013, 12:30 AM   #7
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued

I noticed a color shift as soon as I updated the firmware. I contacted Canon Australia and they know nothing about this firmware problem. What do I do? as I need to shoot with my C300.
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Old November 16th, 2013, 05:53 PM   #8
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued

Hi Simon,

I emailed Canon Australia on Friday night and got a phone call back in 5 minutes. They are certainly aware of the issue. Camera does need to go back to them to roll back the firmware. It takes a few minutes. Am happy to email you details of my contact there.
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Old November 16th, 2013, 06:22 PM   #9
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Re: Canon C300 Firmware Version 1.1.0.1.00 has been discontinued

Hi Simon, Mate if you can email me the contact that would be fantastic although I hope Canon get their Sh#$ together and sort this out. On another note why haven't they updated the ability for Pal users to shoot 1 frame accumulation for time lapse? I just don't get it... NTSC has this ability
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