Problems with the new firmware update at DVinfo.net

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Canon Cinema EOS Camera Systems
For all Canon Cinema EOS models: C700 / C300 Mk. II / C200 / C100 Mk II and EF / PL lenses.


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Old November 14th, 2013, 03:20 PM   #1
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Join Date: Jul 2004
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Problems with the new firmware update

Canon just contacted me and asked me to post the announcement that there has been a problem with the new firmware and it has been pulled for the time being.....



To Users of the Canon EOS C300 and C300PL Cinema EOS Cameras.
Thank you for using Canon products.

Details
We have suspended download services for Firmware Version 1.1.0.1.00 that was posted Tuesday November 12, 2013 at 8PM EST, because it has been determined that discrepancies in color balance can occur with footage captured by the EOS C300 and EOS C300PL running Firmware Version 1.1.0.1.00.

We are currently preparing new firmware with a fix for this issue and will release it as soon as it is available.

We are very sorry for the inconvenience, but we ask for your patience during this time.



Support
We are preparing new firmware with a fix for this issue. If you have updated your EOS C300 or EOS C300PL firmware to version 1.1.0.1.00, please contact the Canon Customer Support Center. Contact information is provided below. The Canon Customer Support Center will provide you with further details and will
restore the camera’s firmware version to 1.0.9.1.00 for any EOS C300 or EOS C300PL camera running firmware version 1.1.0.1.00.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS C300 and EOS C300PL. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc
Canon Customer Support Center
Phone: 1-855-CINE-EOS (toll free)
1-855-246-3367
TDD: 1-866-251-3752 (toll free)
Email: carecenter@cits.canon.com
For additional support options: Canon U.S.A. : Support & Drivers : Consumer & Home Office



Jim Martin
Filmtools.com
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