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Canon EOS Crop Sensor for HD
APS-C sensor cameras including the 80D, 70D, 7D Mk. II, 7D, EOS M and Rebel models for HD video recording.


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Old January 17th, 2011, 12:28 AM   #1
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corrupted .mov files on CF card

I have just had my first corrupted files with the 7D.

Has anyone else had this? I went to import my files into FCP with the EOS transfer plug in and some of the files were not recognized. I tried to open them in Quicktime Player and MPEG Streamclip, but they didn't recognized the files either.

I copied the DCIM folder from the CF card to my FW Drive and then tried to import into FCP from the DCIM folder.

Any ideas? This is stuff that I just shot in Japan and am not able to re-shoot. Bummed about it....

Daniel Weber
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Old January 17th, 2011, 05:08 AM   #2
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I just had a problem with an SDHC card from a wedding!!!! - tried a number of programs and finally won won with CardRecovery 5.3

all you can do is try
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Old January 17th, 2011, 08:27 AM   #3
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Daniel, did you probably make a still photo while recording video? If that's the case your video might be corrupted and you're not able to open it at all. I've had this a few times and I couldn't open the file directly on the card or copy it.
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Old January 17th, 2011, 06:23 PM   #4
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This just happened to me on Saturday. Eight total files will not transfer from my CF card, and are recognized as .M/V files. I understand that these are like temporary files, almost place holders. They have a defined size, but will not appear in playback on the camera, nor will they transfer to a hard drive.

Anyone know if I will be able to recover these files?

On a side note, I have been getting an Err 80 message, which apparently has to do with the "Main PC board." My warranty is almost up, so after getting it serviced this week, I hope to have everything back to normal. Never had a problem until last week.

Last edited by Matthew Renoir; January 17th, 2011 at 10:47 PM.
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Old January 17th, 2011, 10:14 PM   #5
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Thank you for posting this. This has happened 3 times to me. I need to send my camera in again! The files are there, just do not play back on my camera or computer.

The first 2 times were during a ceremony and the last time was shorter clips during the photo session.

What is one to do? The first time I sent it in they replaced the main board. Not sure what they will do now.

This is driving me nuts!
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Old January 19th, 2011, 02:45 PM   #6
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I just joined Canon Profession Services and they are expediating the service on the camera. Lucky for me the service center is only one state away.

I also have had a problem with the cameras photo/video switch being very hard to activate. Also the start/stop button sticks.

Our first 7D is over a year old and hasn't had any problems at all. This one seems to be jinxed right out of the box.....

I am hoping that they can fix the corruption issue.

Thanks for all the input.
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Old January 21st, 2011, 08:08 AM   #7
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I just received an email from Canon that they have repaired the camera and it is on it's way back. I should have it today. They had it in house for less than one day. I wonder what they were able to fix so quickly?

The corruption issue concerns me since it seems to be on a camera by camera basis.
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Old January 21st, 2011, 04:47 PM   #8
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Dropped off my camera Tuesday, and it was ready Wednesday. The Main PC Board was replaced, fixing the Err 80. Said to be good as new, with a 6 month warranty on the repair.

As for recovering the corrupted files, I discovered that with a SanDisk CF Card, I was given a 1 year license to their RescuePro program (code inside the box). After using the program, it resurrected the seven files that would not previously transfer/playback, as well as a dozen or so other files I had deleted previously. I highly recommend it.
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Old January 26th, 2011, 06:29 AM   #9
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I had another problem with a different camera and a different card - I'm wondering if it's the card reader I'm using - it's a real worry.
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