Sending GL2 to Canon? Any suggestions? at DVinfo.net

Emilio Olivares · November 22nd, 2003, 05:36 PM

Hello everyone,

Well, I just bought my GL2 about 1 1/2 ago, and used it for my first wedding. Everything went fine, except, on some daylight shots, I noticed a black smudge. It turned out there is a LARGE white spec INSIDE the lens. I'm sure it's in there!

I did a search and read the info on these forums and it seems everyone’s recommendation is to send the cam back to Canon.

Any body had any experience doing this? How long will it take? Do I just send it, or do I have to call Canon??? Any info on this subject will be greatly appreciated.

Thanks!!!

Regards,
Emilio Olivares
http://www.pixeldvd.com

Ken Tanaka · November 22nd, 2003, 11:48 PM

Hello Emilio,
It's wise to first contact a Canon service center. Here's Canon Mexico's Photo & Video page which will lead you to support contact information.

Don Palomaki · November 23rd, 2003, 07:23 AM

Some things to consider. In the USA the XL1 turnarounds is fast, on the order of a week. The GL2 turn around may take longer, but many folks say it is fast for a consumer camcorder often under 10 days.

Send a sample tape showing the effect /problem as well as an accurate verbal description.

Pack it well.

As Ken suggests, speak with the Canon customer service people first to get the latest information about shipping, service time, etc. The USA has service section in NJ and CA, pick the one most convenient to you. Not sure what the Canon service situation is for Mexico

November 22nd, 2003, 05:36 PM	#1
Emilio Olivares New Boot Join Date: Oct 2003 Location: Monterrey. Mexico Posts: 20	Sending GL2 to Canon? Any suggestions? Hello everyone, Well, I just bought my GL2 about 1 1/2 ago, and used it for my first wedding. Everything went fine, except, on some daylight shots, I noticed a black smudge. It turned out there is a LARGE white spec INSIDE the lens. I'm sure it's in there! I did a search and read the info on these forums and it seems everyone’s recommendation is to send the cam back to Canon. Any body had any experience doing this? How long will it take? Do I just send it, or do I have to call Canon??? Any info on this subject will be greatly appreciated. Thanks!!! Regards, Emilio Olivares http://www.pixeldvd.com

November 22nd, 2003, 11:48 PM	#2
Ken Tanaka Retired DV Info Net Almunus Join Date: Dec 2001 Location: Chicago, IL Posts: 6,943	Hello Emilio, It's wise to first contact a Canon service center. Here's Canon Mexico's Photo & Video page which will lead you to support contact information. __________________ Lady X Films: A lady with a boring wardrobe...and a global mission. Hey, you don't have enough stuff! Buy with confidence from our sponsors. Hand-picked as the best in the business...Really! See some of my work one frame at a time: www.KenTanaka.com

November 23rd, 2003, 07:23 AM	#3
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	Some things to consider. In the USA the XL1 turnarounds is fast, on the order of a week. The GL2 turn around may take longer, but many folks say it is fast for a consumer camcorder often under 10 days. Send a sample tape showing the effect /problem as well as an accurate verbal description. Pack it well. As Ken suggests, speak with the Canon customer service people first to get the latest information about shipping, service time, etc. The USA has service section in NJ and CA, pick the one most convenient to you. Not sure what the Canon service situation is for Mexico __________________ dpalomaki@dspalomaki.com