Odds of GL2 "Remove Cassette" Error? at DVinfo.net

David Ennis · July 16th, 2005, 01:58 PM

Clearly there are way too many of these failures for a world class electronic goods manufacturer. But as an owner of a GL2 that hasn't exhibited this problem yet, I wonder what my own odds are?

Only Canon knows the actual scope of the problem, but let's estimate. If 100 GL2s had been sold per day worldwide for two years, that would be about 70,000 in the field. I think I've seen maybe 15 or 20 distinct complaints here and at camcorderinfo.com combined. Let's say only one in ten afflicted owners find their way to these sites. That would imply that the odds were 300 to 1 in my favor. I can live with that.

If anyone else is interested in this game, how would you change my parameters (number of GL2s in the field, number of distinct internet complaints, percentage of victims who have reported on the internet), and what odds would result?

Dale Guthormsen · July 16th, 2005, 09:57 PM

Fred,

I have had the same thought several times but never came forward with it. I use my gl2 almost daily and not in pristine conditions. I hope the odds fall in my favor.
There is no doubt canon knows what the problem is!!! But what are the margins of error they are willing to work with is perhaps higher than we would like.

dale

DJ Kinney · July 17th, 2005, 10:22 AM

And is there any hint that they have fixed the problem in more recently manufactured units? I would like to know that. I've had mine since last Christmas, and I wonder if it's part of a new production batch.

Probably no scientific way to narrow it down.

Nathaniel McInnes · August 2nd, 2005, 02:07 PM

i no so many people with this problem. the only way to get it fixed is by sending it of to canon. this is a problem with all canon camcorders

Arthur Babcock · October 7th, 2005, 11:42 AM

I thought I would share my experience with the GL2 and Canon's service.

I bought my GL2 in August, 2003. It has had fairly light use, no abuse, and has given me no problems apart from asking me a couple of times to run a head cleaner. But like other users, I've been disturbed by the "remove cassette" stories.

So I decided to send the camera to Canon (the Irvine, CA center) for routine maintenance. On the repair order, I noted specifically that I had experienced no problems.

When they returned it to me (after one week), I noted with interest that they had replaced the "slide chassis," which I suppose is some part of the tape transport, and which might be involved in the "remove cassette" problem.

The charge for the service was $240, which seems to be a sort of flat rate.

I think that it is worth repeating that Canon has addressed the "remove cassette" matter on their website:
[url]http://consumer.usa.canon.com/ir/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=227&modelid=7512[url]

Cheers,
Arthur

Eric Brown · October 7th, 2005, 04:00 PM

Now, if they would address it by actually fixing the problem in any remaining GL2's going into production. Hopefully.

July 16th, 2005, 01:58 PM	#1
David Ennis Fred Retread Join Date: Jul 2004 Location: Hartford, CT Posts: 1,227	Odds of GL2 "Remove Cassette" Error? Clearly there are way too many of these failures for a world class electronic goods manufacturer. But as an owner of a GL2 that hasn't exhibited this problem yet, I wonder what my own odds are? Only Canon knows the actual scope of the problem, but let's estimate. If 100 GL2s had been sold per day worldwide for two years, that would be about 70,000 in the field. I think I've seen maybe 15 or 20 distinct complaints here and at camcorderinfo.com combined. Let's say only one in ten afflicted owners find their way to these sites. That would imply that the odds were 300 to 1 in my favor. I can live with that. If anyone else is interested in this game, how would you change my parameters (number of GL2s in the field, number of distinct internet complaints, percentage of victims who have reported on the internet), and what odds would result? __________________ "Nothing in the world can take the place of persistence..." - Calvin Coolidge "My brain is wired to want to know how other things are wired." - Me

July 16th, 2005, 09:57 PM	#2
Dale Guthormsen Inner Circle Join Date: Jun 2005 Location: Saskatchewan Posts: 3,048	odds Fred, I have had the same thought several times but never came forward with it. I use my gl2 almost daily and not in pristine conditions. I hope the odds fall in my favor. There is no doubt canon knows what the problem is!!! But what are the margins of error they are willing to work with is perhaps higher than we would like. dale

July 17th, 2005, 10:22 AM	#3
DJ Kinney Major Player Join Date: May 2005 Location: Portland, OR Posts: 277	And is there any hint that they have fixed the problem in more recently manufactured units? I would like to know that. I've had mine since last Christmas, and I wonder if it's part of a new production batch. Probably no scientific way to narrow it down.

August 2nd, 2005, 02:07 PM	#4
Nathaniel McInnes Regular Crew Join Date: Jul 2005 Location: Taffs well, Wales Posts: 190	i no so many people with this problem. the only way to get it fixed is by sending it of to canon. this is a problem with all canon camcorders

October 7th, 2005, 11:42 AM	#5
Arthur Babcock New Boot Join Date: Nov 2003 Location: Carmel Valley, California Posts: 14	I thought I would share my experience with the GL2 and Canon's service. I bought my GL2 in August, 2003. It has had fairly light use, no abuse, and has given me no problems apart from asking me a couple of times to run a head cleaner. But like other users, I've been disturbed by the "remove cassette" stories. So I decided to send the camera to Canon (the Irvine, CA center) for routine maintenance. On the repair order, I noted specifically that I had experienced no problems. When they returned it to me (after one week), I noted with interest that they had replaced the "slide chassis," which I suppose is some part of the tape transport, and which might be involved in the "remove cassette" problem. The charge for the service was $240, which seems to be a sort of flat rate. I think that it is worth repeating that Canon has addressed the "remove cassette" matter on their website: [url]http://consumer.usa.canon.com/ir/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=227&modelid=7512[url] Cheers, Arthur

October 7th, 2005, 04:00 PM	#6
Eric Brown Major Player Join Date: Mar 2005 Location: Seattle Posts: 427	Now, if they would address it by actually fixing the problem in any remaining GL2's going into production. Hopefully.