Yet Another GL2 Horror Story - Page 3 at DVinfo.net
DV Info Net

Go Back   DV Info Net > Canon EOS / MXF / AVCHD / HDV / DV Camera Systems > Canon HDV and DV Camera Systems > Canon XL and GL Series DV Camcorders > Canon GL Series DV Camcorders

Canon GL Series DV Camcorders
Canon GL2, GL1 and PAL versions XM2, XM1.

Reply
 
Thread Tools Search this Thread
Old November 16th, 2005, 02:00 AM   #31
Regular Crew
 
Join Date: Nov 2005
Location: Copenhagen, Denmark
Posts: 63
I don't know about the law in the US (?), but here in Denmark, when you've had your product in for RMA three times with the same problem you can demand to get your money back!
Thomas Hartz-Olsson is offline   Reply With Quote
Old November 28th, 2005, 12:09 PM   #32
Regular Crew
 
Join Date: Sep 2005
Location: Montreal, Canada
Posts: 142
Well, another one for the record:

After 6 months of use, the REMOVE THE CASSETTE problem started appearing frequently on my GL2, mostly during rewinding. I brought it to the Canon-licensed service center here in Montreal (AMT Acadien). 3 weeks later, I got the camera back, after they changed the tape drive: it took them a while to get the spare part from Canon.

The next day I shot 4 tapes for a show, and the problem did not appear. Note that I did not rewind the tapes in the GL2. I'm crossing my fingers, hoping the problem won't reappear, but I'm going to play it safe: I don't intend to ever rewind tapes in my camera. I'll always use my Maxell rewinder instead. However, because I capture my logged footage in batch mode, the camera sometimes has to rewind a bit during the batch job, and it's often in this situation that the problem occurred in the past. I'll be looking to buy a cheap, used camcorder for capturing.

My camera was still under warranty, so the repairs were free. When I picked up the camera, I did notice that the store copy of the invoice said $350 (canadian).
Jean-Francois Robichaud is offline   Reply With Quote
Old December 13th, 2005, 09:00 PM   #33
Major Player
 
Join Date: Apr 2003
Location: Lake Park, Florida
Posts: 202
Well, My GL2 was ok for awhile, but now the Zoom on the grip is sticking and causing the top zoom button to not function properly if it gets stuck. I try my best to not use it at all but sometimes you can bump it by accident and then I have to bang it around a bit to unstick the zoom grip.

I do think maybe these cameras weren't made too good and if I knew about all these horror stories I might have went a different way.

I'm not sure I even want to send my camera away to a service center now after hearing all these stories. Too bad I have so many things fitted for the GL2, like the wide-angle lens and steadi-cam. I've also already shot a bunch of footage that still needs polishing.

At least the camera works but it's not fun to have something this expensive broken in any way shape or form.

You guys think I should just sell it or try to get it fixed?

How much might this zoom grip cost anyways? Has anyone had this problem?
__________________
http://www.veoh.com/channels/filmmaker
My clips and films.
Bob Benkosky is offline   Reply With Quote
Old December 13th, 2005, 09:15 PM   #34
Guest
 
Posts: n/a
Well, I do have one camera that has a zoom problem (thanks for reminding me...lol). It seems to zoom on its own sometimes... like if I start a slow zoom and stop with my finger, the camera keeps zooming all the way in... or out. Other times it works fine. Nothing wrong with the button at all, I don't think. Anyway, if the camera is still within its one year factory warranty period, they'll fix it at no charge. If it's no longer in warranty, it will cost $250. They have a steamlined charge for regular maintainence... if you just want the heads cleaned and the camera refurbished back to 'new' factory standards... $250. If you need a new LCD because yours stopped working... $250. Whenever you send it in for a repair of a faulty camera part (the button in your case), they do the refurbish process as well during the same visit.

As a side note, I've found Canon to be very efficient with minor problems like these... it's the ones that they can't duplicate (like the shut-down problems) initially that take time to get fixed by sending it in over and over again.

I think though that they've finally agreed that some of these 'mysterious' problems exist now, like the shut-down problem, that they've become even more efficient in addressing the problems.
  Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

B&H Photo Video
(866) 521-7381
New York, NY USA

Scan Computers Int. Ltd.
+44 0871-472-4747
Bolton, Lancashire UK


DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Canon EOS / MXF / AVCHD / HDV / DV Camera Systems > Canon HDV and DV Camera Systems > Canon XL and GL Series DV Camcorders > Canon GL Series DV Camcorders

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 12:11 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2024 The Digital Video Information Network