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Canon XA and VIXIA Series AVCHD Camcorders
For the Canon XA25, XA20, XA10 and all VIXIA / LEGRIA Series AVCHD camcorders.


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Old May 27th, 2011, 10:30 AM   #1
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Immediate help needed --- camera problems!

I'm on a shoot and our b-roll cam, a Canon Vixia HV 30, suddenly started having a problem. No matter where I put the power switch, it stays in play mode. It will not record or even turn off (without removing the battery). It does play and rewind fine, but again, just a blue screen when I'm in record mode. I've reset from the button on the bottom of the cam and nothing changed.

We're desperate here -- any suggestions?

Is there a "hard reboot" or something else we could do?
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Old May 27th, 2011, 10:49 AM   #2
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Re: Immediate help needed --- camera problems!

Try a new tape or maybe the tape is set to "save" not "record".
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Old May 27th, 2011, 11:15 AM   #3
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Re: Immediate help needed --- camera problems!

Hi Krista, sorry but that sounds to me like it's going to be a job for Canon factory service to fix.

Start here: Canon U.S.A. : Support by Phone
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Old May 27th, 2011, 12:51 PM   #4
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Re: Immediate help needed --- camera problems!

RESET button?
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Old May 27th, 2011, 01:52 PM   #5
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Re: Immediate help needed --- camera problems!

Yes, unfortunately we've tried new tapes and the reset button. I was afraid our only option was Canon repair. Thanks for your thoughts.
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