XA20 XLR removable handle not working at DVinfo.net

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Old April 7th, 2016, 09:40 AM   #1
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XA20 XLR removable handle not working

I thought I would post this to see if anyone has had this problem and if there was a simple fix.

The removable handle stopped functioning suddenly. The camera does not acknowledge that it is connected so all options in the menu regarding XLR connectors are disabled. I suspect that there is a short in the multi connector at the rear of the handle but I have no way of confirming this. I have since purchased a TASCAM DR-70D as a work around but would certainly like to get the camera back to original functionality.
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Old April 8th, 2016, 07:39 AM   #2
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Re: XA20 XLR removable handle not working

A first step would be to make sure all the contacts are clean.

I've not read of chronic problems with the handles. Any chance you can get your hands on another camcorder and/or handle and do a swap to determine whether the issue is in the camcorder or handle?

Depending on when and how you bought it might still have warranty coverage (basic period was 1 year if not gray market) and as I recall, some credit cards added to the mfgr's warranty period subject to some limitations.
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Old April 10th, 2016, 08:31 AM   #3
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Re: XA20 XLR removable handle not working

Just a thought, have you exercised the handle's ON/OFF switch several times just to make sure the switch is really being sensed as ON?

If the handle's switch is OFF (or sensed to be OFF even if it appears to be in the ON position) it will also grey out the menu items and be non-functional.

If that's not the case, then removing the handle and cleaning the contacts as carefully as possible as Don said before reinstalling the handle would be my next recommendation also.

Have you tried a RESET on the camera if cleaning didn't work?
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Old April 11th, 2016, 10:33 AM   #4
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Re: XA20 XLR removable handle not working

I'm referring to the ON/OFF switch shown in this photo:
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XA20 XLR removable handle not working-xa20-xlr-handle-controls.bmp  
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