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-   -   SmallHD DP6 - Un-Support message (https://www.dvinfo.net/forum/canon-xf-series-4k-hd-camcorders/504441-smallhd-dp6-un-support-message.html)

Harry Pallenberg January 16th, 2012 01:26 PM

SmallHD DP6 - Un-Support message
 
I am trying to connect XF300 to DP6 monitor via HDMI and the blue screen simply says "Un-Support"


Any ideas? Some setting somewhere?

Josh Dahlberg January 16th, 2012 04:14 PM

Re: SmallHD DP6 - Un-Support message
 
While I can't be too much help in solving your problem, I can at least say I use a DP6 with an XF300 all the time, so the combination is fine.

I did see that message just once, a couple of months back after installing the new DP6 firmware. I played with DP6 settings to get it working: can't remember exactly what I'm afraid, but I recall it only took a few seconds and it wasn't the XF at fault.

The DP6 is hugely beneficial with the XF - even at 4" I find the XF screen tough going.

Reed Phillips January 16th, 2012 10:21 PM

Re: SmallHD DP6 - Un-Support message
 
Quote:

Originally Posted by Harry Pallenberg (Post 1709765)
I am trying to connect XF300 to DP6 monitor via HDMI and the blue screen simply says "Un-Support"


Any ideas? Some setting somewhere?

Give out support team a shout. They should be able to help. Website link or support@smallhd.com.

-reed

Harry Pallenberg January 16th, 2012 11:01 PM

Re: SmallHD DP6 - Un-Support message
 
I talked to support & posted elsewhere. In the end changing the preset from 1 to 2 seems to have 'fixed' it.
Not sure how or why - but I get the picture.


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