I broke mine, Service question at DVinfo.net

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Canon XH Series HDV Camcorders
Canon XH G1S / G1 (with SDI), Canon XH A1S / A1 (without SDI).


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Old December 9th, 2007, 09:53 AM   #1
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I broke mine, Service question

Well, I broke my A1. I was using it with a Firestore for several days and I guess I bumped the firewire connection in the back too many times. This is really a bad design for use with the Firestore. Anyway, I now get intermittent connection through that port. I cannot use the Firestore at all and capturing is tedious.

I need to send it in for repair. Anyone have any experience with a similar repair and can give me an estimate on cost/time?

Clay
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Old December 9th, 2007, 10:12 AM   #2
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Canon is very responsive, but I do not know the cost of the repair.
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Old December 9th, 2007, 10:10 PM   #3
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Quote:
Originally Posted by Clay K. Carson View Post
Anyone have any experience with a similar repair and can give me an estimate on cost/time?
The service center can give you that information.
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Old December 15th, 2007, 02:36 PM   #4
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I thought you might be interested in how this turned out. I shipped it to Canon on Tuesday. They received it Wednesday and shipped it back to me Friday, no charge. Great service.

Clay
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Old December 15th, 2007, 04:20 PM   #5
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Fast and free--can't beat that. Thanks for posting the followup.
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Old December 15th, 2007, 10:14 PM   #6
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which center did it go to? I have had great luck with Irvine
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Old December 16th, 2007, 09:16 AM   #7
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I sent it to the New jersey center
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Old December 16th, 2007, 09:49 AM   #8
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I have used the New Jersey center myself and have had nothing but good experience. There response time is one very strong reason to purchase Canon.

Chad
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