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Canon XH Series HDV Camcorders
Canon XH G1S / G1 (with SDI), Canon XH A1S / A1 (without SDI).


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Old June 8th, 2008, 01:41 PM   #1
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Broke my headphone socket!

I managed to step on the headphone cable whilst it was plugged into the XHA1 today. The plastic bit inside the socket is broken and I now can't hear anything when i pludg teh headphones in.
:(

Is it a quick and simple fix or am I looking at lots of $$$$ ?

Thanks
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Old June 8th, 2008, 04:10 PM   #2
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Send it to Canon factory service (in London, I believe). There will be a repair charge, but it's not going to break you.
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Old June 8th, 2008, 04:32 PM   #3
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Yes, it's just outside London. It will take a couple of weeks for them to turn it round. I hope you don't need it in a hurry.
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Old June 8th, 2008, 05:47 PM   #4
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Hi Sy.............

If you actually front up to Canon Service in North London and throw yourself on the mercy of the receptionist, you'd be suprised at what might happen - worked for me on a couple of occasions.

Bugger of a place to get to on public transport tho' (luckily, I drove).


CS
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Old June 9th, 2008, 02:12 AM   #5
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Presumably you should call them first to log it in and get a reference number. My XH should arrive in London on Tuesday to have its firewire port repaired.

It would be interesting to find out which of our 2 cameras come back first!

Ian
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Old June 9th, 2008, 07:38 AM   #6
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Had the same issue one year ago. Canon (Germany) fixed it for free (warranty), but they told me, I would have cost about 140. After that experience I made myself a short adapter cable, fixed on the camera's handheld. Never happened again, just had to fix the cable a couple of times.
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Old June 9th, 2008, 08:11 AM   #7
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I did the same thing (a year ago) when my camera was only a month old. They charged me $250 to fix it. They knew it was not a warranty issue. This was at the Irvine, California repair center.

I now use a double connector with an angled input so if I do it again, just the connector will separate from the angled one.

Last edited by Howard Wilczynski; June 9th, 2008 at 08:45 AM.
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Old June 9th, 2008, 10:31 AM   #8
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Howard
Is there any chance that you could link to one of these connectors somewhere on the web or provide a photo.
I can't visualise it.
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Old June 9th, 2008, 10:26 PM   #9
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Here is a picture, I got it at a local electronics store.
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Old June 10th, 2008, 05:32 AM   #10
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Thanks for the info everyone.

Dropped it off at the North london branch yesterday morning. Hopefully will ahve it back early next week. No idea as to cost yet.

I'll look into the adaper as well.
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Old June 10th, 2008, 12:18 PM   #11
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I think I got my elbow joint from a small electronics shop in Cardigan, but you can probably get them from www.keene.co.uk, and Maplin. I had one for the lanc too, though 2.5mm joints are more difficult to come by.
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Old June 14th, 2008, 05:32 PM   #12
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The camera was ready on thursday and I picked it up yesterday afternoon.

Cost.... 151.

That'll teach me to look where I walk in future!!!
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Old June 14th, 2008, 08:18 PM   #13
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Sure taught me a lesson too. This is why I got the angle adapter. I figure if I did do it again, there would be little or no damage if it worked correctly as I planned.
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Old June 22nd, 2008, 10:56 AM   #14
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I'm getting mine back from London, firewire repair, tomorrow - 9 business days. Apparently the Grand Prix meant that a lot of their technicians were there, presumably working, delaying my repair.

Ian
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Old June 22nd, 2008, 11:25 AM   #15
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Is this weakness unique to the XH-A1? Is it because the green plastic insulator is too small? It is questionable that it is an owner fault or a design flaw considering the number of people that have had this part break.
I have one of the right angle adapters but I am not quite sure how it helps prevent the breakage (since it has not happened to me YET!
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