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Canon XH Series HDV Camcorders
Canon XH G1S / G1 (with SDI), Canon XH A1S / A1 (without SDI).

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Old December 1st, 2006, 10:05 AM   #1
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On line registration?

Hey, Chris--I did my on line registration and Canon owner's club, but I haven't heard a thing back. No email confirmation or anything. Is that normal?
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Old December 1st, 2006, 10:38 AM   #2
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Others might have had a different experience, but my understanding is that confirmation can take weeks if it happens at all. I think you're in their system fairly quickly, but they're not in any real rush to let you know.
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Old December 1st, 2006, 10:46 AM   #3
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OK, thanks.
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Old December 1st, 2006, 05:47 PM   #4
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If you want to be sure, do check with Canon.

Even after doing the online Owner's Club registration AND having personal email exchanges in Dec '05 and Jan '06 because the online form didn't work right, only 1 of my 3 XL cameras (2 XL H1's and an XL2) were in their system recently when I got the H1 firmware upgrade.
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Old December 1st, 2006, 06:31 PM   #5
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How do you go about checking with Canon? Same place as the online registration?
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Old December 1st, 2006, 07:40 PM   #6
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Call 1-800-OK-CANON and get to a live human being. That's probably the best way.
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Old December 1st, 2006, 08:05 PM   #7
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Thanks, but I already got an amazingly quick response. I went to the on line spot and under support sent a message saying I wanted to be sure I was registered. I got email back within about an hour confirming it.
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Old December 1st, 2006, 10:46 PM   #8
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Good to know! Thanks for the report, Bill.
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