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Canon XH Series HDV Camcorders
Canon XH G1S / G1 (with SDI), Canon XH A1S / A1 (without SDI).

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Old April 26th, 2007, 12:00 PM   #1
Major Player
Join Date: May 2005
Location: NYC
Posts: 516
positive canon service experience

just wanted to relay a very positive experience with canon service with you.

the front element of my xha1 was badly scratched after a little mishap on the road. the scratch was a couple of inches long and fairly deep. i had registered the camera with the canon xl/xh owner's club when i first got the camera back in november. i placed a call to the 1-800 number on the back of the owner's club membership card and spoke to an extremely courteous support rep. after taking some info, she sent me the factory address where the camera should be sent, along with an electronic pdf form to fill out, print, and send along with the camera. the camera, form, and original receipt was out the door the next morning, friday, 4/20. i was under the impression that a user-inflicted scratch would not be covered under warranty service, so i expected to shell out a few hundred bucks to get it fixed. lo and behold, i got a letter in the mail yesterday saying the camera had been examined, that any service/parts would be taken care of free of charge, and that i should get my camera back within ten days after the date of the letter. the letter also had a job code where the status of the service could be checked online on their support website. i got the camera back this morning, thursday, 4/26 -- a total turnaround of 4 business days -- looking cleaner than when i shipped it out. of course, the front element had been replaced with a new one. the only charge to me through this entire process was the shipping costs i incurred sending the camera to the factory.

my experience with canon service has always been good, but this was particularly gratifying. maybe it was the n/c on the invoice? ;)
Henry Cho is offline   Reply With Quote
Old April 26th, 2007, 03:00 PM   #2
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Join Date: Dec 2006
Location: Los Angeles, CA
Posts: 959
Hmmm... perhaps they missed the part where you were the one responsible for the scratch & elected to fix it under warranty status?

Lucky you, congrats! :)

Bill Busby is offline   Reply

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