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Canon XL and GL Series DV Camcorders
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Old April 19th, 2005, 12:53 AM   #1
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what to do with new XL2 and a dead pixel?

I have a new XL2 that I purchsed 3 months ago and I have noticed a dead pixel in my footage. If I am still within the warranty, should I get this corrected or is this a common defect? Has anyone had theirs repaired and if so, how long is the process?
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Old April 19th, 2005, 03:06 AM   #2
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Hey Dave,
I just went throught the same problem. One day shots looked great, next day found a dead pixel that stuck out like a sore thumb. Fortunately, there's a Canon tech center about 1-1/2 hours from where I am and so I rushed my down there on a Monday morning. Explained the problem they said they would look at it. VERY IMPORTANT - before I went down, I had signed up for the XL Club online. I had not received my membership # back yet so they wouldn't guarentee me the less than 5 day turnaround or provide a loaner but they said they would put membership pending on the paperwork and try to get it back quickly. The Good News - It was covered under the warranty and I received the camera back UPS Next Day delivery that Thursday. No more dead pixel. What they did was mask it out. It's actually not an uncommon procedure for a lot of cameras. Anyway, sign up for the club if you haven't already (without it they said 10 working day turnaround) and get it to them ASAP. I'm sure they'll take care of it.

Matt
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Old April 19th, 2005, 08:18 AM   #3
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What is a dead pixel?
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Old April 19th, 2005, 11:58 PM   #4
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A dead pixel is a pixel that stops functioning, sometimes they stay a single color or do not luminate at all and thus you have a "Dead Pixel".. Once you spot one its hard to take your eyes off of it even though it is so small...
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Old April 20th, 2005, 01:18 AM   #5
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Thanks Matthew. I brought it to Canon today and they will have it ready for me within a couple of weeks. It's all under warranty so I am OK. I hope that this will not re-occur. They did tell me that it is not very common.
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Old April 25th, 2005, 02:36 AM   #6
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Quote:
Originally Posted by Matthew Wilson
What they did was mask it out.
what does that mean exactly?
sure doesn't sound like they fixed it...
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