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Canon XL and GL Series DV Camcorders
Canon XL2 / XL1S / XL1 and GL2 / XM2 / GL1 / XM1.


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Old October 16th, 2005, 05:38 PM   #1
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Sending a Camera to CANON

If my camera does crap out for any reason what should I do with proceedure's in order to make sure I do everything right. How do I mail it, package it, make sure ill get it back, ect.
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Old October 16th, 2005, 05:53 PM   #2
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Old November 1st, 2005, 04:41 PM   #3
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Old November 2nd, 2005, 12:59 PM   #4
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Forbes,

I recently sent my XL2 to Canon Factory Service in NJ. Here's what I did;

- Called 1-800-OK-CANON and connected with the XL owners club department. Provided my membership number and was passed on to a representative.
- After I described the problem they gave me a return authorization number (RMA). Make sure you write this down correctly and put it on the box and all correspondence.
- I was told to include a letter of explaination, contact info, copy of proof of purchase, and only the camera body (in my case).
- Needless to say, they also requested it be packed very carefully.

Hope this helps.

Kevin
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