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October 16th, 2005, 04:38 PM
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#1 |
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Regular Crew
Join Date: Feb 2005
Posts: 28
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Sending a Camera to CANON
If my camera does crap out for any reason what should I do with proceedure's in order to make sure I do everything right. How do I mail it, package it, make sure ill get it back, ect.
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October 16th, 2005, 04:53 PM
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Obstreperous Rex
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Where exactly are you located?
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November 1st, 2005, 04:41 PM
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#3 |
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Regular Crew
Join Date: Feb 2005
Posts: 28
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Washington State
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November 2nd, 2005, 12:59 PM
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#4 |
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Regular Crew
Join Date: Mar 2005
Location: Lexington, KY
Posts: 43
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Forbes,
I recently sent my XL2 to Canon Factory Service in NJ. Here's what I did; - Called 1-800-OK-CANON and connected with the XL owners club department. Provided my membership number and was passed on to a representative. - After I described the problem they gave me a return authorization number (RMA). Make sure you write this down correctly and put it on the box and all correspondence. - I was told to include a letter of explaination, contact info, copy of proof of purchase, and only the camera body (in my case). - Needless to say, they also requested it be packed very carefully. Hope this helps. Kevin
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Kevin Brumfield Canon XL2 & GL2, Sony DSR-11, FCP Studio http://www.firststarproductions.com |
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