New w/problem? at DVinfo.net

Dale Guthormsen · January 31st, 2009, 06:05 AM

Good morning,

I have had my new xlh1 for about two weeks.

right from the start every now and then the camera would stop for a flash of a moment like it was taking a still and then carry on recording. Any comment on that???

Opening up the tape mechenism is dubious, I slide the button across and some times it takes several times to get the mechenism to bring the tape out.

Is it going to have to go back???

A little dissappointed!!!

Per Johan Naesje · January 31st, 2009, 10:14 AM

Dale,
I think you got a defect camcorder. It should definitive NOT stop during recording!!
Do you got any drop-outs on the tape when the stops occure?

The tape-eject can be a little cumbersome for me too, I have to eject twice sometimes for the cassette to open!

But I will definitive advise you to bring the camcorder back to the reseller/Canon for a check!

Mick Jenner · January 31st, 2009, 11:11 AM

Hi Dale,

I do know that sometimes if you try to open up the tape cover just after you have connected the battery it is slow in working, that is because the camera is still fireing up.
But that is the only problem I have encountered. Stopping mementarily does seem to be some sort of fault.

Like Per said I would get it checked out.

Regards

Mick

Dale Guthormsen · January 31st, 2009, 02:34 PM

thanks gentlemen!

I will have to shoot with it like it is until feb 28 as I have shots to make for the uwol long foorm, and then it will go back to canon. What a burn!!

Daniel Epstein · January 31st, 2009, 05:22 PM

Dale,
Sorry to hear you are having problems. It is probably too late for you now but it is very important to check out every aspect of a new purchases functions before putting it into service. No manufacturer is perfect and it is much easier to raise a red flag on testing of the unit than it is to wait and tell them it has been doing it since you got it two months later. If it had the problem right out of the box they might give you a replacement unit so you don't have to deal with the issue at all. Once you have put it into service often they will try and fix the issue but you will usually have to wait on them to do it. Definitely inform Canon and the place you purchased the camera from of the problem now and see if they will send you a loaner. Good Luck

Dan Keaton · February 1st, 2009, 09:57 AM

Dear Dale,

When you playback the video, are any frames missing?

Are you pressing the "Photo" button?

Dale Guthormsen · February 2nd, 2009, 11:14 AM

Well,

thinking I may have hit the picture button while reaching for the zoom (did not occur to me as I am used to my xl2, and it was dog cold out, I ran a test and recorded 1 hour of video untouched by me. As it turns out I obviously hit the still picture button without realizing it (it also ruined a shot) as the camera worked flawlessly.
Still not used to the idea of having a camera on board. how many mega pixs is it??

I find if I hold the release button over for longer it does open some times., just slowly or not at all when the camera is in off position.

I find this frustrating. If I am in a hurry to change tapes, I just may misss an important shot!!

January 31st, 2009, 06:05 AM	#1
Dale Guthormsen Inner Circle Join Date: Jun 2005 Location: Saskatchewan Posts: 3,048	New w/problem? Good morning, I have had my new xlh1 for about two weeks. right from the start every now and then the camera would stop for a flash of a moment like it was taking a still and then carry on recording. Any comment on that??? Opening up the tape mechenism is dubious, I slide the button across and some times it takes several times to get the mechenism to bring the tape out. Is it going to have to go back??? A little dissappointed!!! __________________ DATS ALL FOLKS Dale W. Guthormsen

January 31st, 2009, 10:14 AM	#2
Per Johan Naesje Trustee Join Date: Oct 2004 Location: Akershus, Norway Posts: 1,413	Dale, I think you got a defect camcorder. It should definitive NOT stop during recording!! Do you got any drop-outs on the tape when the stops occure? The tape-eject can be a little cumbersome for me too, I have to eject twice sometimes for the cassette to open! But I will definitive advise you to bring the camcorder back to the reseller/Canon for a check! __________________ - Per Johan

January 31st, 2009, 02:34 PM	#4
Dale Guthormsen Inner Circle Join Date: Jun 2005 Location: Saskatchewan Posts: 3,048	thanks gentlemen! I will have to shoot with it like it is until feb 28 as I have shots to make for the uwol long foorm, and then it will go back to canon. What a burn!! __________________ DATS ALL FOLKS Dale W. Guthormsen

February 1st, 2009, 09:57 AM	#6
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	Dear Dale, When you playback the video, are any frames missing? Are you pressing the "Photo" button? __________________ Dan Keaton Augusta Georgia

February 2nd, 2009, 11:14 AM	#7
Dale Guthormsen Inner Circle Join Date: Jun 2005 Location: Saskatchewan Posts: 3,048	Well, thinking I may have hit the picture button while reaching for the zoom (did not occur to me as I am used to my xl2, and it was dog cold out, I ran a test and recorded 1 hour of video untouched by me. As it turns out I obviously hit the still picture button without realizing it (it also ruined a shot) as the camera worked flawlessly. Still not used to the idea of having a camera on board. how many mega pixs is it?? I find if I hold the release button over for longer it does open some times., just slowly or not at all when the camera is in off position. I find this frustrating. If I am in a hurry to change tapes, I just may misss an important shot!! __________________ DATS ALL FOLKS Dale W. Guthormsen Last edited by Dale Guthormsen; February 2nd, 2009 at 12:14 PM.

January 31st, 2009, 11:11 AM	#3
Mick Jenner Major Player Join Date: Mar 2003 Location: West Sussex England Posts: 843	Hi Dale, I do know that sometimes if you try to open up the tape cover just after you have connected the battery it is slow in working, that is because the camera is still fireing up. But that is the only problem I have encountered. Stopping mementarily does seem to be some sort of fault. Like Per said I would get it checked out. Regards Mick

January 31st, 2009, 05:22 PM	#5
Daniel Epstein Trustee Join Date: Jan 2006 Location: New York, NY Posts: 1,267	Dale, Sorry to hear you are having problems. It is probably too late for you now but it is very important to check out every aspect of a new purchases functions before putting it into service. No manufacturer is perfect and it is much easier to raise a red flag on testing of the unit than it is to wait and tell them it has been doing it since you got it two months later. If it had the problem right out of the box they might give you a replacement unit so you don't have to deal with the issue at all. Once you have put it into service often they will try and fix the issue but you will usually have to wait on them to do it. Definitely inform Canon and the place you purchased the camera from of the problem now and see if they will send you a loaner. Good Luck