XL1s / XL1 Cross-Playback Problem at DVinfo.net

Go Back   DV Info Net > Canon EOS / MXF / AVCHD / HDV / DV Camera Systems > Canon HDV and DV Camera Systems > Canon XL and GL Series DV Camcorders > Canon XL1S / XL1 Watchdog

Canon XL1S / XL1 Watchdog
Can't find it on the XL1 Watchdog site? Discuss it here.


Reply
 
Thread Tools Search this Thread
Old July 13th, 2002, 11:41 AM   #1
Regular Crew
 
Join Date: Sep 2001
Location: Barbados, West Indies.
Posts: 30
I have an unusual problem that perhaps can be solved before I send my XL1 back to Canon. I have been using an Xl1 for four years, with hardly any complaints(except for the infamous focus drift problem when zooming).I had it serviced in April 2002, and incurred a Canon charge of $400.which included checking drum alignment and "returning to factory specs".......In the meanwhile, I purchased a new XL1s, which is performing very well. But here is the problem: tapes recorded in the XL1s do not play back properly on the newly repaired XL1....at each new scene, the image shows about 25% of the bottom half of the picture at the top of the frame.....this continues for a few seconds, with some random pixilization of the image, then shows normaly, only to repeat the problem at the next scene change. The same tape plays back perfectly on the XL1 s that was used for recording, and it also plays back perfectly on a Sony VX700 that is about 5years old. The strange thing is that tapes made using the XL1 play back fine on the XL1 or the new XL1s! Ive tried cleaning the XL1 head with a dry head cleaner, no improvement. I`m using sp mode , and regular frame mode.
It simply appears that tapes shot on the XL1s do not play back properly on the newly repaired XL1.......any ideas folks?
Peter Sheppard is offline   Reply With Quote
Old July 13th, 2002, 12:44 PM   #2
Retired DV Info Net Almunus
 
Join Date: Dec 2001
Location: Chicago, IL
Posts: 6,943
shepsphoto,
I have split your post into a separate thread since the other thread deals with a very specific topic.
__________________
Lady X Films: A lady with a boring wardrobe...and a global mission.

Hey, you don't have enough stuff!
Buy with confidence from our sponsors. Hand-picked as the best in the business...Really!

See some of my work one frame at a time: www.KenTanaka.com
Ken Tanaka is offline   Reply With Quote
Old July 13th, 2002, 07:37 PM   #3
Warden
 
Join Date: Mar 2002
Location: Clearwater, FL
Posts: 8,267
Time to talk to the folks at Canon. The repaired XL1 has a playback problem. I'm suspecting alignment, because it plays back it's own tapes but not others. Document as best possible your troubles and talk to Canon.

Jeff
Jeff Donald is offline   Reply With Quote
Old July 13th, 2002, 11:50 PM   #4
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 26,900
Images: 513
When you send it back, include one of your old XL1 tapes and tell 'em you want your XL1S tweaked to play that tape properly. They can't do this unless you send them one of your older XL1 tapes.
__________________
CH

Search DV Info Net | DV Info Net Sponsors | A Decade (+5) of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old July 15th, 2002, 03:20 PM   #5
Regular Crew
 
Join Date: Sep 2001
Location: Barbados, West Indies.
Posts: 30
Thanks for your suggestions....I just spoke to a Canon XL1 tech (XL1 camera club hotline) and he says that "it is not uncommon" that a tape shot in one DV camera will not play back properly on another unit...after all he says"its digital, not analog"...what the ......is he talking about? He said it would not make sense sending the camera back, because if it records and plays back its own tapes without a problem, "there is not a service issue". I`m really not happy with this response....why can tapes I shoot on the XL1S play back fine on a Sony DV Cam deck, a Sony vX1000 and VX700, and not on a Canon XL1 that has just (April2002) had its Drum/tape path checked, Annual cleaning and Adjust to Specs done by Canon at a cost of $400.00.....If this is the response that is given to Canon XL1 owners....Iwill look more closely at other Brands before my next purchase
Peter Sheppard is offline   Reply With Quote
Old July 15th, 2002, 08:12 PM   #6
Wrangler
 
Join Date: Sep 2001
Location: Northern VA
Posts: 4,293
Analog tends to degrades slowly, digital falls of the table when it becomes noticeable. But the response is not what anyone wants to hear, espeicvallyif you are using SP speed. If the tapes are at LP, that is a documented problem in the realworld and in the manual.

Call another time and get a different rep, or ask to speak with a supervisor.
Don Palomaki is offline   Reply With Quote
Old July 16th, 2002, 01:58 AM   #7
Major Player
 
Join Date: Feb 2002
Location: Oakland, CA
Posts: 227
Yeah, that's a horrible response. What am I supposed to do if I shoot for a client, and then hand off the tapes to them for editing? I'm not going to give them my camera to roll playback and capture.

For the record I've never had a playback problem from camera to camera. I still play some tapes from my VX1000 on my XL1.
__________________
justin
www.monsterrocket.com
Filmmaker | Cinematographer
Justin Chin is offline   Reply With Quote
Old July 18th, 2002, 12:12 AM   #8
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 26,900
Images: 513
Service will tweak the camera to properly play an older tape that you send in with the camera. It's not considered a "repair," just a customer satisfaction adjustment. Send it in with the request to have it play back the included cassette and they'll do it.
__________________
CH

Search DV Info Net | DV Info Net Sponsors | A Decade (+5) of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old July 18th, 2002, 08:34 AM   #9
Regular Crew
 
Join Date: Sep 2001
Location: Barbados, West Indies.
Posts: 30
Thanks Chris, Iwill try again with Canon service...please note that I am not talking about older tapes, but tapes I`m shooting now on the XL1s, have the problem on playback with the XL1. Will post results, Regards Sheps.
Peter Sheppard is offline   Reply With Quote
Old July 27th, 2002, 01:05 PM   #10
Regular Crew
 
Join Date: Sep 2001
Location: Barbados, West Indies.
Posts: 30
Well, after a week or so, I have found that tapes shot on the New XL1s are NOT playing back properly, even on the same unit.....tapes shot on my older XL1 play back fine on the XL1s.....so, I have sent the XL1s back for service and factory correction..It is only 4months old and has shot about 25 tapes..could be dust, sand or other reason for problem,as I do a lot of outdoo shooting...will see if Canon indicates what was wrong.
Peter Sheppard is offline   Reply With Quote
Old August 13th, 2002, 01:32 PM   #11
Regular Crew
 
Join Date: Sep 2001
Location: Barbados, West Indies.
Posts: 30
Sent back my XL1s to Canon on Aug 24th, and it was serviced and returned on Aug 31st , no charge for service or parts ....excellent service from Canon, again making the XL1 owners club worth the money, since both my XL1 and Xl1s are covered under the membership program....the camera now records and plays back without the defects earlier mentioned, and the tapes also play back fine on other cameras...thanks to Chris and others for their suggestions...(I sent a "bad " tape with the camera so they could see the problem.) Peter Sheppard, (shepsphoto)
Peter Sheppard is offline   Reply With Quote
Old August 14th, 2002, 03:24 PM   #12
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
Posts: 26,900
Images: 513
Thanks for posting about the results of your experience, Peter... glad to hear it had a happy ending!
__________________
CH

Search DV Info Net | DV Info Net Sponsors | A Decade (+5) of DVi | ...Tuesday is Soylent Green Day!
Chris Hurd is offline   Reply With Quote
Old July 19th, 2005, 09:50 AM   #13
Regular Crew
 
Join Date: Jul 2005
Location: Belgium (Blaasveld - Willebroek)
Posts: 35
I have the same problem

I have the same problem with my XL1. Take a look at
http://www.dvinfo.net/conf/showthread.php?t=47955
Erwin Vanderhoydonks is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Canon EOS / MXF / AVCHD / HDV / DV Camera Systems > Canon HDV and DV Camera Systems > Canon XL and GL Series DV Camcorders > Canon XL1S / XL1 Watchdog

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 07:05 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network