USA XL1 Owners Club Info at DVinfo.net

Don Palomaki · July 16th, 2002, 09:53 AM

Just confirmed that the cost of an annual maintenance for USA XL1 Owners Club members is still $95 (plus shipping and sales tax). This does not include any repair costs.

They do confirm costs by e-mail, but will proced if you give them an advance payment (e.g., credit card number) and authorization to the required level. Target turn around time is 3 work days. This good deal is on one service per year.

FWIW: Repair work on the XL1 (and GL1!) is done in the professional camera/video section (ast least at the Jamesburg facility).

Joe Redifer · July 17th, 2002, 01:23 AM

Will they send you a box to safely ship the XL1 to them in? Or are we now expected to pack it ourselves?

Don Palomaki · July 17th, 2002, 08:19 AM

I think you have to ask for a box. Not sure if there is a charge for it whennot under warranty. I used a box I had (the original XL1 shipping containers) - saved time otherwise spent waiting for a box to come.

B. Moore · July 17th, 2002, 10:52 AM

Joe,
Call the club and they'll send you to cutomer service, take your info, and yo'll get a box with lables and an RA or RM number( which must appear on outside of box).
I called on a tuesday and rec'd the box on wednesday, sent it out on thursday, $6.95 plus $1.00 per $1000.00 insurance - got it back the following thursday.

Bruce

July 16th, 2002, 09:53 AM	#1
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	USA XL1 Owners Club Info Just confirmed that the cost of an annual maintenance for USA XL1 Owners Club members is still $95 (plus shipping and sales tax). This does not include any repair costs. They do confirm costs by e-mail, but will proced if you give them an advance payment (e.g., credit card number) and authorization to the required level. Target turn around time is 3 work days. This good deal is on one service per year. FWIW: Repair work on the XL1 (and GL1!) is done in the professional camera/video section (ast least at the Jamesburg facility).

July 17th, 2002, 01:23 AM	#2
Joe Redifer Regular Crew Join Date: Nov 2001 Location: Denver, CO Posts: 290	Will they send you a box to safely ship the XL1 to them in? Or are we now expected to pack it ourselves?

July 17th, 2002, 08:19 AM	#3
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	I think you have to ask for a box. Not sure if there is a charge for it whennot under warranty. I used a box I had (the original XL1 shipping containers) - saved time otherwise spent waiting for a box to come.

July 17th, 2002, 10:52 AM	#4
B. Moore Major Player Join Date: Sep 2001 Location: Glendale, AZ Posts: 181	Joe, Call the club and they'll send you to cutomer service, take your info, and yo'll get a box with lables and an RA or RM number( which must appear on outside of box). I called on a tuesday and rec'd the box on wednesday, sent it out on thursday, $6.95 plus $1.00 per $1000.00 insurance - got it back the following thursday. Bruce