Got My XL1s Back from Canon Repair... :( at DVinfo.net

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Canon XL1S / XL1 Watchdog
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Old July 19th, 2004, 01:25 PM   #1
Tourist
 
Join Date: Jun 2004
Location: Seattle, WA
Posts: 2
Got My XL1s Back from Canon Repair... :(

And THIS is how UPS treated my Box!

http://www.epicfoto.com/box1.jpg
http://www.epicfoto.com/box2.jpg
http://www.epicfoto.com/box3.jpg

Fortunately it was packed with padding however; Canon put the body & lens in the same plastic bag so during the shipping they were knocking up against eachother... grrrrr...

I am quite furious... I called Canon to complain... they told me to call UPS... UPS is coming to check it out but the rep said they won't do anything unless there is some visible damage to the camera. (it turns on? yup it works... bye...)

Basically I want it shipped back to Irvine to be checked out... make sure nothing got knocked out of whack internally... I personally feel I sholdnt have to pay for that...

I just paid $331.53 just to have the focus problem fixed and the firewire plug replaced... You would think they could have at least packed it better!

rant off....

David
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Old July 19th, 2004, 01:41 PM   #2
Obstreperous Rex
 
Join Date: Jan 2001
Location: San Marcos, TX
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David, how did UPS ship it? Not by ground, I hope? I always ship both ways by overnight; because the less time a package is in transit, the less chance there is for damage.
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Old July 19th, 2004, 02:24 PM   #3
Tourist
 
Join Date: Jun 2004
Location: Seattle, WA
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Canon shipped it UPS ground... stayed over the weekend at some warehouse as well... :(

Thats one thing I make sure.. not to ship anything over the weekend...
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