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Old July 31st, 2002, 03:56 AM   #1
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Broken Firewire connector

Hi all,

Hope this is the correct place to post this, I'm new here.

I've recently had the misfortune of breaking one of the pins inside the firewire connector on my XL1. I still works after a fashion but i'm looking to send it away for repair.

I live in the UK and was going to send it to the Canon Consumer Imaging Service Centre in Borehamwood and was wondering if anyone here has sent there equipment off for repair before and what stories they may have. I'm reluctant to send it in the post but will do if others have had no problems.

Regards

Nick
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Old July 31st, 2002, 07:05 AM   #2
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Hi Nick,

I took my XL1 to :-

Canon UK Ltd
Service Centre
Unit 14A, Ribicon Way,
Luton
Bedfordshire LU4 9UR
Tel 01582 568412 / 568414

You can ask them to make it a priority. Mine was quite a major repair but was ready in 7 days.

Let me know how you get on 'cos I've damaged my firewire connector - stood on the lead - but I used it as an excuse to buy a Sony DSR-11 VCR ;-)

Good idea about a UK XL1 owners club. I'll be member no 2!

Brian Hazelden
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Old July 31st, 2002, 07:34 AM   #3
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Service Centre's

Thanks for the address, i'll let you know how i get on.

I don't suppose anyone knows of a Canon service centre closer to Norwich or Peterborough??

Nick
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Old August 2nd, 2002, 01:37 PM   #4
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Brian, can you clarify to this UK geography-deprived Texan what part of your country this service center is in? Near London by chance? Thanks for posting the info,
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Old August 5th, 2002, 02:58 AM   #5
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Hi Chris, if memory serves me correctly Luton is about 30 miles north of London along the M1.

There is another servce centre in Borehamwood (Elstree) which is slightly closer to London.


Nick
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Old August 5th, 2002, 09:44 AM   #6
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Hi Chris,

Sorry for the delay in replying, I've been on a long weekend. Nick's right for Luton but the service centre is just off Junction 11 of the M1 motorway, about 40 miles North of London, which is in the South-East of England ;-)

Hi Nick,

I've been told that this is the only UK service centre that repairs the XL1, which is why I drove 85 miles to deliver and again to collect. I guess the other centres will forward XL1's for repair but I wanted to put faces to names etc., as I had to have my camera for 'The 24 hour Galloway Video Challenge'.

Brian
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Old August 6th, 2002, 02:29 AM   #7
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<<the service centre is just off Junction 11 of the M1 motorway,

<<which is why I drove 85 miles to deliver and again to collect. I
<<guess the other centres will forward XL1's for repair but I <<wanted to put faces to names etc., as I had to have my <<camera for 'The 24 hour Galloway Video Challenge'.

Is it fairly easy to get too then? I was concerned about posting it but if its an easy journey (mostly motorways) then i might consider driving my XL1 there too.

Secondly what is 'The 24 hour Galloway Video Challenge'?

Nick
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Old August 6th, 2002, 05:20 AM   #8
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Hi Nick,

>>the service centre is just off Junction 11 of the M1 motorway<<

Oops! That's what you get for relying on memory! I've just typed the postcode LU4 9UR into www.multimap.com and realised that when I collected my XL1 I came off at junction 12. It was a bit further, but easier to find.

The Galloway Video Challenge is an annual competition, open to all, no entry fee, run by a double BAFTA winner and a gentleman, 3 prizes of 1,000, free booze, free food and great company.

www.galloway-video-challenge.com

There's also an article on the 2002 event at www.thiac.org.uk

(Hope that's not too off-topic Chris)

Brian
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Old August 6th, 2002, 09:00 AM   #9
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Not too off-topic Brian but I doubt many will see it because the thread heading is "broken firewire connector." You're welcome to re-post under a more appropriate subject header.
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