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Canon XL1S / XL1 Watchdog
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Old August 10th, 2004, 12:52 PM   #1
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What to do with Canon's Tech Support?

It started when aparently, I got sand in my xl-1. I do allot of shooting at the beach. I started getting drop outs like crazy....screen fulls of them. I sent it into Canon and for $500 it was fixed. It was cleaned and the recording drum was replaced. After getting it back, I noticed the drop outs were still there. Not so many, but enough to blow a shot. I sent it back again. Now Canon said it was a tracking problem. Fixed it....sent it back. I am STILL seeing drop outs and now blue flashes at the top of my frame (once in awhile). I sent it back again.

I've talked to the Tech Manager there and tried to impress the fact that I needed it fixed this time. I am shooting a commercial on the 20th of this month.

QUESTION: What more can I do? At what point do I say enough!

Thanks for any imput,
Bryan
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Old August 10th, 2004, 01:51 PM   #2
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Have you been sending a sample tape with the camera so that the techs can see the problem?
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Old August 10th, 2004, 07:17 PM   #3
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tech support

No I havn't ...I've talked to them about the problem...but they never requested I send at tape. I am thinking about emailing them stills from the footage that would show them the blue flash and some of the drop outs.

Bryan
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Old August 10th, 2004, 07:58 PM   #4
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Send them a tape, -not stills-, when you send the camera for service.
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