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Old February 15th, 2008, 09:21 PM   #16
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I was thinking of replacing my Dual Core with a Quad core CPU on the same motherboard, do I need to deactivate Cineform before I do this? Is it tied to the CPU or something else?
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Old February 15th, 2008, 09:53 PM   #17
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CPU is one of the things it is keyed against, and there have to three system changes before you need new activation (CPU + RAM + Disk + MAC Address + etc.) So you should be able to up grade the CPU. However, the safe bet is to deactivate first.
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Old February 15th, 2008, 11:18 PM   #18
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Without going into the gory details, after purchasing an upgrade to Prospect yesterday morning, I spent almost full time until finally activating it this morning. What a nightmare. At one time I had two different system codes up in two different Cineform windows at once! I didn't know this was possible. And I was under the misinformation that the system code wouldn't change unless I changed hardware, software, etc., and I changed nothing during that better than 24 hour period during which the system code kept changing, except the Cineform software and my mind!
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Old February 16th, 2008, 10:40 AM   #19
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Quote:
Originally Posted by David Newman View Post
Not normally difficult to register. The phone number is on the web site under "About CineForm." But if you email support@cineform.com or file a trouble it normal gets addressed faster.
@David Newman

I finally bought Neo HDV and got it registered and activated okay, but did you guys realize that the most recent download has a .zip extension when in fact it is an .exe self-extracting archive? I sent Cineform Support an email, but I don't know if it ever got changed, since I never went back to the download page and looked.
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Old February 16th, 2008, 11:00 AM   #20
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Thanks, now fixed.
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Old February 18th, 2008, 06:25 AM   #21
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Hi David!

Did you get the email i sent to you last week? I've put our licensing data in there. This is getting really urgent now, so please reply.
btw. is the ticket service up again?

thx,
Chris
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Old February 18th, 2008, 11:21 PM   #22
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Chris, I did NOT get an email from you. In fact I was surprised I didn't. Perhaps it got lost in a spam filter somewhere. Please resend. We've been out of the office for the long weekend but are back on Tuesday. dtaylor at cineform dot com
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Old February 19th, 2008, 08:04 PM   #23
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Hi David!

i resend the mail. please check.
thx,
Chris
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Old February 19th, 2008, 08:11 PM   #24
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Chris, please check your email....
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Old February 20th, 2008, 06:05 PM   #25
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Activation Code Not Arriving

I have re-installed 4.03b after asystem failure thanks to help from Jake, but I still have not received my activation code in e-mail.

My spam filter is turned off.

I also attempted to re-open this ticket two days ago, but have not yet heard anything back.

Jay Handleson
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Old February 21st, 2008, 01:10 PM   #26
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I just emailed it to you and got a mail delivery error saying that it was 'blocked for abuse'. Can you make sure that your spam filter is configured to allow emails from support@cineform.com.

Also, I just sent you the key directly using DVInfo personal message.
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Old February 21st, 2008, 08:13 PM   #27
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Attempting to upgrade from Aspect HD to Prospect 2K

David and/or Jake,

I am attempting to download the trial of Prospect 2K and find that I am not receiving the email with the download link. I've attempted twice. My email is correct in the request and my spam filter is now off. Any help would be greatly appreciated.

Many thanks,
David Wilson
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Old February 21st, 2008, 08:23 PM   #28
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Our server shows emails going out to you 3-4 times. Try another email account, if you still have issue contact support. Spam filtering up the chain is the likely fault.
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Old February 21st, 2008, 08:24 PM   #29
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Thanks David I'll try another email account.
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Old February 21st, 2008, 08:28 PM   #30
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The emails just came through in an avalanche. Go figure... Thanks again.
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