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Old November 26th, 2007, 06:33 PM   #1
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Cineform Support

what happened to the support Cineform used to give, With this latest update around the 16th, I have emailed, sent screen captures, and opened a ticket, Nothing! anyone experiencing no help like me?
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Old November 26th, 2007, 06:47 PM   #2
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Most folks find Cineform's responsiveness to their customers to be exceptionally good, so if they've slipped in your case I'm sure they'll make it right as soon as they realize anything is amiss.

That said, I notice that you list your trouble ticket last and I see in another thread that just on Friday the 23rd, Cineform suggested -- as they often do --that you use their trouble ticket system rather than email.

Would I be guessing right that today is the first business day after your trouble ticket was filed? If so, at least give them a full business day after a major holiday weekend before publically griping. If not, see the paragraph above.
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Old November 26th, 2007, 07:08 PM   #3
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Sorry, Hugh. Thanksgiving weekend really slowed me down but we're catching up now. I did ask you for a screen capture of your HDLink prefs a while back. Could you send me that? Or resend it if you did already. Thanks.
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Old November 27th, 2007, 04:44 PM   #4
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last week ive waited 5 days for some answer in a critical moment. not very happy about it. anywhere i can tell u, they are always there in the end (hope they can manage this better regarding the upgrowing clientbase)

jack, david: we understand your work pressure

and btw, ive solved my problem by reformatting c: (i suspect some codec pack that ihad installed). with the happiness, ive upgraded to prospectHD

thanks!
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Old November 27th, 2007, 06:23 PM   #5
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Quote:
Originally Posted by Hernan Vilchez View Post
with the happiness, ive upgraded to prospectHD

thanks!
I noticed - thank you Hernan. Hopefully everybody is as "happy" as you! :-)
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