Forgetting to de-activate at DVinfo.net

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Cross platform digital intermediates for independent filmmakers.

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Old December 23rd, 2007, 02:54 PM   #1
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Forgetting to de-activate

I installed my secondary license on my laptop and it worked great, but I was having other PC problems so I decided to reformat.... unfortunately I neglected to follow the proper instructions on de-activating first.

I tried to find steps on the Cineform website but I'm beginning to think I may need to file a support ticket to get this resolved. Is that correct?
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Old December 23rd, 2007, 04:10 PM   #2
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Yes. I've done this a few times. Just send them a ticket and they'll reset the registration for you. Luckily all the software runs for a 30-day trial unregistered and you'll certainly get it cleared up within that time so you can continue your workflow uninterrupted.
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Old December 24th, 2007, 06:04 AM   #3
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Aside from the trial period being 15 days, Ben's right. Best to get it sorted quickly though because you'd be surprised how quickly those 15 days whizz by.
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Old December 24th, 2007, 02:24 PM   #4
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Craig, hopefully after your reformat you're running in Trial mode ok. We need to be in the office to affect activation changes/updates because our server is behind our Firewall. Hopefully you can wait until Wednesday.
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