Does Cineform offer support for trials? at DVinfo.net

Go Back   DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

CineForm Software Showcase
Cross platform digital intermediates for independent filmmakers.

Reply
 
Thread Tools Search this Thread
Old February 4th, 2008, 11:39 AM   #1
Trustee
 
Join Date: Jan 2008
Location: North Conway, NH
Posts: 1,745
Does Cineform offer support for trials?

I ask because I installed a trial on January 24 and immediately ran into a problem. I submitted a ticket to support that day (611-5627775) and received a response the next day. Good help was offered and I replied with the additional information requested. Since then I've heard nothing.

My problem is that the trial will expire shortly without any opportunity to evaluate the product. If I can't get it to work, I certainly cannot buy this apparently useful tool.
Tripp Woelfel is offline   Reply With Quote
Old February 4th, 2008, 12:10 PM   #2
CTO, CineForm Inc.
 
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,091
Yes we do. Please follow up again to confirm they got your data.
__________________
David Newman -- web: www.gopro.com
blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman
David Newman is offline   Reply With Quote
Old February 4th, 2008, 03:27 PM   #3
Trustee
 
Join Date: Jan 2008
Location: North Conway, NH
Posts: 1,745
I did actually. I went into the ticket after a few days and requested an update. When I heard nothing, I sent an email last Friday. I just checked email and there's been no response.

Is a phone call in order?
Tripp Woelfel is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Adorama
(800) 223-2500
New York, NY

B&H Photo Video
(866) 521-7381
New York, NY

Texas Media Systems
(512) 440-1400
Austin, TX

Precision Camera
(800) 677-1023
Austin, TX

VideoGuys
(800) 323-2325
Mineola, NY

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



All times are GMT -6. The time now is 02:06 AM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2018 The Digital Video Information Network