Does Cineform offer support for trials? at DVinfo.net

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Old February 4th, 2008, 12:39 PM   #1
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Does Cineform offer support for trials?

I ask because I installed a trial on January 24 and immediately ran into a problem. I submitted a ticket to support that day (611-5627775) and received a response the next day. Good help was offered and I replied with the additional information requested. Since then I've heard nothing.

My problem is that the trial will expire shortly without any opportunity to evaluate the product. If I can't get it to work, I certainly cannot buy this apparently useful tool.
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Old February 4th, 2008, 01:10 PM   #2
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Yes we do. Please follow up again to confirm they got your data.
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Old February 4th, 2008, 04:27 PM   #3
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I did actually. I went into the ticket after a few days and requested an update. When I heard nothing, I sent an email last Friday. I just checked email and there's been no response.

Is a phone call in order?
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