Cineform Support kicks!
 

I just wanted to post a thank you note for the Cineform support guys.

I was having a problem converting some footage aquired on Mac and encoded as Cineform .movs. After sending a sample file that was causing problems, Cineform released a new build that fixed the problem.

Keep up the outstanding work. You will have my business for a long time.

Edgar

We try to do our best, and it helps when we get concise examples like you sent. Thank you.

Ditto from me, they cleared an activation issue after I replaced some hardware... My bad, their good! Thanks guys!

That's one of the main reasons i have bought the PHD today.

These guys are great. They deserve every penny - and not only because they offer good support - they are doing a great software ...

I do agree with all you have said.
When I had my first request a while back... it didn't go so well.
I was one of the unlucky ones.
Since then everything has worked fine when Ive need help with precise and friendly instructions and feed back from Jake.

I must also say the new website is brill and the support blog... I'm learning a lot as HD editing is quite new for me.

Just wish Adobe had the same level of support and quick bug fixes :-)

I agree, support has been very responsive.
Still trying to sort out my NEOHD and Vegas AVI issues, but they have been very responsive in trying to fix the problem.