Cineform Support kicks! at DVinfo.net

Go Back   DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

CineForm Software Showcase
Cross platform digital intermediates for independent filmmakers.


Reply
 
Thread Tools Search this Thread
Old March 10th, 2008, 08:39 PM   #1
New Boot
 
Join Date: Oct 2007
Location: Dallas, Texas
Posts: 10
Cineform Support kicks!

I just wanted to post a thank you note for the Cineform support guys.

I was having a problem converting some footage aquired on Mac and encoded as Cineform .movs. After sending a sample file that was causing problems, Cineform released a new build that fixed the problem.

Keep up the outstanding work. You will have my business for a long time.

Edgar
Edgar Pitts is offline   Reply With Quote
Old March 10th, 2008, 11:24 PM   #2
CTO, CineForm Inc.
 
Join Date: Jul 2003
Location: Cardiff-by-the-Sea, California
Posts: 8,090
We try to do our best, and it helps when we get concise examples like you sent. Thank you.
__________________
David Newman -- web: www.gopro.com
blog: cineform.blogspot.com -- twitter: twitter.com/David_Newman
David Newman is offline   Reply With Quote
Old March 11th, 2008, 01:45 PM   #3
New Boot
 
Join Date: Mar 2008
Location: Worthington, OH
Posts: 8
Ditto from me, they cleared an activation issue after I replaced some hardware... My bad, their good! Thanks guys!
Andrew Pitonyak is offline   Reply With Quote
Old April 30th, 2009, 02:45 AM   #4
Regular Crew
 
Join Date: Apr 2009
Location: Miercurea Ciuc (Harghita)
Posts: 25
That's one of the main reasons i have bought the PHD today.

These guys are great. They deserve every penny - and not only because they offer good support - they are doing a great software ...
Sorin Pricop is offline   Reply With Quote
Old April 30th, 2009, 07:08 AM   #5
Major Player
 
Join Date: Jun 2007
Location: Kråkstad Norway.
Posts: 229
I do agree with all you have said.
When I had my first request a while back... it didn't go so well.
I was one of the unlucky ones.
Since then everything has worked fine when Ive need help with precise and friendly instructions and feed back from Jake.

I must also say the new website is brill and the support blog... I'm learning a lot as HD editing is quite new for me.

Just wish Adobe had the same level of support and quick bug fixes :-)
__________________
http://www.mlotv.com
Gary Brun is offline   Reply With Quote
Old April 30th, 2009, 02:27 PM   #6
Trustee
 
Join Date: Jan 2005
Location: Maryland
Posts: 1,505
I agree, support has been very responsive.
Still trying to sort out my NEOHD and Vegas AVI issues, but they have been very responsive in trying to fix the problem.
__________________
Michael
www.lvpvideo.com
Michael Liebergot is offline   Reply
Reply

DV Info Net refers all where-to-buy and where-to-rent questions exclusively to these trusted full line dealers and rental houses...

Professional Video
(800) 833-4801
Portland, OR

B&H Photo Video
(866) 521-7381
New York, NY

Z.G.C.
(973) 335-4460
Mountain Lakes, NJ

Abel Cine Tech
(888) 700-4416
N.Y. NY & L.A. CA

Precision Camera
(800) 677-1023
Austin, TX

DV Info Net also encourages you to support local businesses and buy from an authorized dealer in your neighborhood.
  You are here: DV Info Net > Cross-Platform Post Production Solutions > CineForm Software Showcase

Thread Tools Search this Thread
Search this Thread:

Advanced Search

 



Google
 

All times are GMT -6. The time now is 07:50 PM.


DV Info Net -- Real Names, Real People, Real Info!
1998-2017 The Digital Video Information Network