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-   -   Help, please with transferring NEO HD registration (https://www.dvinfo.net/forum/cineform-software-showcase/127426-help-please-transferring-neo-hd-registration.html)

Bill Ravens August 5th, 2008 08:15 AM

Help, please with transferring NEO HD registration
 
David...
Over the weekend, I un-registered my NEO HD license on my workstation and transferred NEO HD to my new quad core computer. I sent in the system ID as reported by HDLINK and was sent an activation code. Unfortunately, when I opened the register utility, it reported a different system code, and the activation key I was sent doesn't work.

I've filed a trouble ticket to customer support, however, I've received no reply. Can you look into this for me?
Many thanx,
Bill R.

David Taylor August 5th, 2008 09:59 AM

Bill, we'll get it taken care of this morning. Send an email to support at cineform dot com and provide the information again.

Bill Ravens August 5th, 2008 12:57 PM

OK, thanx.

Bob Ridge August 10th, 2008 11:39 AM

Same problem for me. I have many other issues with NEO-HDV as well, but I figure getting the latest update is the first step. I got an activation code for 3.4 e-mailed to me, but it didn't work. Then I contacted Cineform about it a week ago by reopening a related ticket, and still no reply.

Gary Brun August 10th, 2008 11:51 AM

I think you will find they are quite a few tickets in there... mine as well :-)

Bill Ravens August 10th, 2008 04:09 PM

My problem was fixed straight away, on Tuesday. Cineform's customer support is one of the best. Pretty good, considering they're probably pretty snowed under with work.


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